Signal Problem Causing Ongoing Extended Pixillation/Drops on Most Channels

[edcarcal]

This problem has been with us in West-North West Calgary for over two weeks now. After several chats and a Tech visit Monday the problem was referred by the Tech to Maintenance. My question is how long does it take Maintenace to act? This TV service has been habitually poor for years as this has happened every few months, indicating to me an ongoing problem in this neck of the woods that Shaw is unable or unwilling to fix. To say I am annoyed is an understatement, and I am fed up with the effort it takes just to get a maintenance referal let alone going through the default suggestions by chat folks over and over which solves nothing. As far as I'm concerned, this results in a serious denial of service, and if I could find a way to elevate this, even to the point of registering a complaint with a regulatory agency, I would do that. What's it going to take to get Shaw to fix this???

[TDH]

I live in Silver Springs.  Our internet keeps dropping out.  Makes Computer use frustrating and interrupts TV.  We got the Rogers Package of high speed internet, TV and phone in July.  Internet was immediately worse that on our old Shaw plan.  Late July Service guy came to house and found poor quality Signal.  He sent in report asking for it to be fixed.  NOTHING HAPPENED.  Another visit in early Oct.  Same findings, his report was designated as Urgent.  NOTHING HAPPENED.  I get about 6 Internet disconnects per hour.  Have made several calls to Show/Rogers, escalated to their supervisors.  Filled in Problem Escalation to Rogers Management.  NOTHING HAPPENED.  May be time to Get new supplier.  Rogers/Shaw are unresponsive.  Very Frustrating

[mdk]

@TDH -- welcome to this peer-to-peer discussion forum, where volunteers try to help. This forum is not a path to Rogers/Shaw Support [1-888-472-2222].

Do you mean this Silver Springs (click the link) ?

>>  Service guy came to house and found poor quality Signal. 

That usually explains your issues.

JULY: NOTHING HAPPENED.

OCTOBER: Same findings. Report was designated as Urgent. NOTHING HAPPENED.

Have made several calls to Show/Rogers, escalated to their supervisors.

Filled in Problem Escalation to Rogers Management. NOTHING HAPPENED.

If that happened to me, I would be a "squeaky wheel".

Maybe, contact the "GoPublic" office at the CBC.  They will talk to Rogers, and maybe create a TV segment during their Local News program, to embarrass Rogers, if they don't remedy your issues, or to report that it was necessary for them to contact Rogers, before Rogers remedied your issues.

How old is the coaxial-cable between the nearest telephone-pole and the Rogers "demarcation box" (on the outside of your home) ?  Roughly, how long is the cable?  Did the technician replace the connectors at each end of the cable. That is a usual first-attempt to improve signal quality. 

How "rural" is your residence? Are there "miles" of cables from your nearest telephone-pole to the Rogers/Shaw office in your closest town? Maybe, one segment of that "run" is causing the problem.

Got any neighbours who also have the same issues? If there are some, such observations could help the Rogers technician(s) to pin-point the "bad" segment.