I have an issue with my internet signal dropping for no apparent reason.

This has been happening for at least a year now and I have contacted support, gone through all of the troubleshooting protocols, and had a tech come to my house. Nothing has fixed the problem. It's not the WIFI or the routers because when the signal drops I lose all connections on all devices, WIFI and wired. This leads me to believe that the interruption is coming from outside of the house. The signal drops at least once a day right now. It has varied from several times a day to once every 2-3 days. The interruption lasts for about 5-10 seconds before returning. It's very inconvenient and annoying and Shaw doesn't seem interested in fixing it.

I live in NW Calgary and I'm wondering if anyone else in the area is having the same issue.