I've been getting this issue where content on the PS5 won't load properly like the store or my friends list even though I'm connected online. It would cause problems like voice chat or game invites not working, even when I can connect to a multiplayer game or other things that require a network connection.

This started around early December. I've done all the troubleshooting I can at this point: different ethernet cables, different ports on the XB7, factory resetting the XB7, factory resetting the PS5 etc. I've also brought my PS5 over to a friend's place with a different ISP and modem/router and haven't had any issues over ethernet or wifi so it's not a problem with my PS5.

I've had a Shaw tech come by and replace the XB7 after he saw the problems happen, that didn't fix it either. I'm on my third XB7 now (replaced previously for another issue) and it's getting really frustrating.

I've narrowed it down to this only happening when on ethernet on the PS5, none of my other devices ethernet or wifi are having issues. With the PS5 over wifi I'm not getting the problem either but download speeds are much slower so I would like to be hardwired in. The only thing I haven't been able to test yet is getting my own router, putting the XB7 into bridge mode, and go from there. I think that's really my only option now, but if anyone else had this problem and knows of a fix or work around, any help would be greatly appreciated.

the XB7's current firmware is: CGM4331COM_5.2p21s1_PROD_sey

Store items won't loadMessages won't load iconsFriends list won't load entirelyCertain items from the store won't load