I opened a new account almost a month ago now, I have been trying to log into app since. I get the message ‘sorry, we weren’t able to load your account information’ every time. It greets me by name so I know I am in my account.
I can log into the website with no issue. 
I have deleted and re downloaded app a couple times. 
the website says my balance is zero and I can’t look at a bill yet so I’m not sure if that is the issue. 
thanks.