Hello,

I recently renewed my Total TV package for another 2-years. Historically, I've used Apple TV 4Ks on all my tvs across the house, and then I use the channel specific apps (Global, CTV, SportsNet, TSN) for content. These sites ask me to go on my phone, provide my shaw tv login info and they verify the channels I should have access to. Since renewing, these associated channels are all wrong. For example, it says I only have Sportsnet 360, when I should have West, East, Ontario, 1, etc. The Global app says I only have access to news channels.

Has anyone experienced this? Have you rectified it??

I've now spend several hours with tech support on the phone, however no one seems to fully grasp how this backend transfer of content access is handled. 

Appreciate any support this community can provide!!