I recently upgraded from the Hitron router to the Ignite Gateway. All my devices have reconnected to the new wifi network, except my wireless printer. The printer is about 10 years old and I wonder if it’s outmoded? Trying to troubleshoot as much as possible before I discard a functioning printer.

I can see the new network on the printer and enter the password but it doesn’t connect. Tech support split the network so I could try connecting to the 2.4G band but that didn’t resolve the issue.

Today I ran a wireless network test on my printer’s diagnostics. The results show that I have MAC filtering turned on and that I can add the printer using its MAC address.

I logged into the router. It gives me two options to add a device: Add a device with a reserved IP address or Add a device with WPS. (I don’t see an option to turn off MAC filtering.) I tried the reserved IP address option but I don’t know what the IP address is or where to find it? I didn’t try WPS because my router doesn’t appear to have a WPS button  — does the Ignite router have one and where can I find it? Any other thoughts on what the problem might be and how to fix it?