Service Updates & Outages

Ontario

Atikokan, Dryden, Ear Falls, Fort Frances, Kenora, Manitouwadge, Nipigon, Red Lake, Sault Ste. Marie, Schreiber, Sioux Lookout, Terrace Bay, Thunder Bay, Wawa, and nearby communities

Service Outages

How to subscribe to service updates & outages

Nov 20 - Sault Ste Marie (Eastside) | All Services - Outage (Resolved)

<P style="pointer-events: none;"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Resolved image.png" style="width: 150px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/21542i05AE1AC4531D6754/image-size/large?v=v2&px=999" role="button" title="Resolved image.png" alt="Resolved image.png" /></span></P> <P style="pointer-events: none;"><BR /><STRONG>Affected Area:</STRONG> Sault Ste Marie (Eastside)</P> <P><STRONG>Affected Services:</STRONG><SPAN> </SPAN>Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points</P> <P><STRONG>Reference Number:</STRONG> INC1596094</P> <P><STRONG>Summary: </STRONG>Some customers in the Eastside area of Sault Ste Marie are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.</P> <P>To determine if an outage is affecting your services, check your account on the <A href="https://my.shaw.ca" target="_blank" rel="noopener nofollow noreferrer">My Shaw</A> website or the My Shaw App and look for an alert banner.”</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="image.png" style="width: 400px;"><img src="https://support.shaw.ca/t5/image/serverpage/image-id/21528i4C9E1521701354B4/image-size/medium?v=v2&px=400" role="button" title="image.png" alt="image.png" /></span></P> <P><STRONG>Live Updates:</STRONG></P> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;"> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;"><STRONG>11/20/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;"><STRONG><STRONG>18:40 MT</STRONG></STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;">Services in the area have been restored. Thank you for your patience.</DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;"> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;"><STRONG>11/20/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;"><STRONG>10:18 ET</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">Technicians continue to work to restore service as quickly possible. However, due to the complexity of the repairs involved, we expect that this will take a few more hours. More updates to be provided when available. Thank you for your patience.</DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11/19/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>21:30 ET</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;"> <DIV id="AdditionalBars"> <DIV id="AdditionalBarsRegion" class="Region"> <DIV id="m_excelWebRenderer_ewaCtl_m_formulaBar" class="ewa-fb-nb ewa-fb-refactor ewa-fb-fluent"> <DIV class="ewa-fb drop-down"> <DIV id="m_excelWebRenderer_ewaCtl_formulaBarTextDivContainerId" class="ewa-fb-text-div-container"> <DIV id="formulaBarTextDivId" class="ewa-fb-text-box ewa-fb-text-box-new-theme ewa-fb-text-box-new not-ie ewa-fb-disabled ql-disabled"><SPAN>Our technicians will continue to repair services through the night. We apologize for any extended disruption. Next update will be in the morning. </SPAN></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11/19/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>14:58 ET</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">Technicians are on site working to restore service as quickly as possible. No ETR is available at this time. We will continue to monitor the situation and provide updates when available. </DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11/19/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11:16 ET</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">Technical crews are dispatched to arrive on site to investigate this matter. </DIV> </DIV> <DIV id="live-updates-table-rebrand" style="display: flex; flex-direction: row; border: 1px solid #e3e2dd;" data-darkreader-inline-border-top="" data-darkreader-inline-border-right="" data-darkreader-inline-border-bottom="" data-darkreader-inline-border-left=""> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>11/19/2024</STRONG></DIV> <DIV style="padding: 2px 30px 2px 9px; border-right: 1px solid #e3e2dd; white-space: nowrap;" data-darkreader-inline-border-right=""><STRONG>09:43 ET</STRONG></DIV> <DIV style="padding: 2px 10px 2px 9px;">We're looking into it. Stay tuned for updates.</DIV> </DIV>

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Scheduled Maintenance

Nov 19 - North Thunder Bay | Internet, WiFi, Television and Phone Interruption

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Service Announcements

Rogers together with Shaw product names update

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>Over the coming weeks and months, as Rogers comes together with Shaw, you will notice that our support content will be updated to our new branding for applicable products, hardware, and apps. With these changes, you will not see any impact to your existing services.</P> <P>Customers with the BlueCurve TV experience may soon see an update to their guide and menu appearances to reflect Ignite branding on their TV. There are no changes to how the service works with these updates.</P> </DIV> </DIV>   <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328660713">Updated Terms</H2> <P>See the table below for terms that are changing throughout the Shaw Support site.</P> <TABLE style="border-style: none; width: 100%;" border="0" width="100%"> <TBODY> <TR> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>Before</STRONG></FONT></TD> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>After</STRONG></FONT></TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Hardware</STRONG></TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 3.0 (XB8)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 3) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 2.0 (XB7)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 2) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway (XB6)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">4K Wireless TV Players (Xi6, XiOne)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Entertainment Box</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV Players (XG1v3, XG1v4, XiD)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">TV Player</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 2)</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 1)</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Television</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite TV</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Stream</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Streaming</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Video on Demand / Shaw on Demand</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">On Demand</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Internet</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve Network Security</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Advanced Security</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Home Phone</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI>(Connect via Fibre+ Gateway)</LI> </UL> </TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Home Phone</TD> </TR> <TR> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI><SPAN>(Connect via Digital Phone Terminal)</SPAN></LI> </UL> </TD> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Rogers Home Phone</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Apps</STRONG></TD> </TR> <TR> <TD height="81px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV App</TD> <TD height="81px" style="border-style: solid; border-color: #dddddd;">Ignite TV App<BR /> <UL> <LI>Referred to as "<EM>Ignite TV (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD height="103px" style="border-style: solid; border-color: #dddddd;">BlueCurve Home App</TD> <TD height="103px" style="border-style: solid; border-color: #dddddd;">Ignite HomeConnect App<BR /> <UL> <LI>Referred to as "<EM>Ignite HomeConnect (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Additional Services</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Fibre+ Network</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers Fibre-Powered Network</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Go WiFi</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers WiFi Hotspots</TD> </TR> </TBODY> </TABLE> </DIV> </DIV>  <BR /> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441157032">Related readings</H2>  <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/rogers-shaw-coming-together-faq/ta-p/56371" target="_self">Everything you need to know about Rogers & Shaw</A></LI> <LI><A href="https://support.shaw.ca/t5/mobile-articles/shaw-mobile-brand-sunset-faq/ta-p/58806" target="_self">Shaw Mobile Brand Sunset FAQ</A></LI> </UL> </DIV> </DIV> </DIV>

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Shaw Network Security update: McAfee products being discontinued

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>We constantly evaluate our products and services to ensure the best possible experience for our customers. This sometimes results in discontinuing older products and services. As part of this, we will be removing McAfee Multi-Access from our Advanced Network Security add-on as of June 20, 2024. McAfee Multi Access products (e.g., McAfee Total Protection, McAfee Mobile Security) will no longer be active on your device(s) after this date. McAfee Internet Security will also no longer be active.</P> <P>Advanced Security, formerly part of a subscription to Shaw Network Security, is now included at no extra cost with all our Ignite Internet plans.</P> </DIV> </DIV>   <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328690719">I subscribe to Shaw Network Security. Can I continue to use it?</H2> <UL> <LI>Your subscription to Shaw Network Security will automatically end and you’ll no longer be charged for this add-on. You may notice a credit on your bill for the amount before the add-on disappears completely.</LI> <LI>If you’re an Ignite Internet customer, you’ll continue to have access to Advanced Security protection in the Ignite HomeConnect app at no additional charge.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441187038">How do I get access to Advanced Security in the Ignite HomeConnect app? </H2> <UL> <LI>We now include Advanced Security at no extra cost with all Ignite Internet subscriptions. Visit <A href="https://www.shaw.ca/internet/plans" target="_blank" rel="noopener nofollow noreferrer">Shaw.ca</A> to learn more about our Internet plans.</LI> <LI>If you’re an Ignite Internet subscriber, you can <A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_self">enable Advanced Security</A>.</LI> </UL> </DIV> </DIV> </DIV> <DIV class="tkb-custom-template"> <DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-446316643">How do I ensure my computer is protected if I don’t have McAfee antivirus through Shaw?</H2> <UL> <LI>If you have a PC with Windows 10 or later, your operating system will have Microsoft Defender Antivirus built in.</LI> <LI>If you’re using Windows 7, you can install <A href="https://www.microsoft.com/en-ca/download/details.aspx?id=5201" target="_blank" rel="noopener nofollow noreferrer">Microsoft Security Essentials</A> for free directly from Microsoft.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-1333820324">How do I uninstall McAfee software from my computer or mobile device?</H2> <UL> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_self">How to uninstall McAfee Internet Security</A>.</LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_self">How to uninstall McAfee Multi Access apps</A>.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--2073643291">How do I get support with other McAfee subscriptions or products?</H2> <UL> <LI>Please visit <A href="https://www.mcafee.com/support/" target="_blank" rel="noopener nofollow noreferrer">McAfee’s support page</A> for assistance.</LI> </UL> </DIV> </DIV> </DIV> <DIV class="tkb-custom-template"> </DIV> </DIV> <DIV class="tkb-custom-template"><BR /> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1186139610">Related readings</H2> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_blank">About: Advanced Security</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_blank">How To: Uninstall McAfee Internet Security</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_blank">How To: Uninstall McAfee Multi Access apps</A></LI> </UL> </DIV> </DIV> </DIV>

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Cable TV service ending in Assiniboia and Manitouwadge

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>We’re no longer able to provide cable TV services in the following communities as of February 15, 2024:</P> <UL> <LI>Assiniboia, SK</LI> <LI>Manitouwadge, ON</LI> </UL> <P> </P> <P>The technology used to deliver cable TV in these areas is reaching the end of its service life and the third-party provider of this technology will no longer support it. Cable TV will stop working in these communities on February 15, 2024.</P> <P> </P> <P><STRONG>If you received an “Urgent Action Required” message on your invoice:</STRONG></P> <UL> <LI>The cable TV box in your home will stop working on Feb 15, 2024. You won’t be charged for cable television after that date.</LI> <LI>To avoid any interruption to your television service, you can sign up for Shaw Direct Satellite TV before Feb 15, 2024. <UL> <LI>Shaw Direct satellite TV has hundreds of HD channels, access to on-demand shows by connecting your TV box to the internet, and even TV on-the-go through the Ignite TV app. As a thank you for being a loyal customer, you’re eligible for current customer offers when you contact one of our Shaw Direct agents today at 1-877-806-7637.</LI> </UL> </LI> </UL> </DIV> </DIV>  <DIV class="faq-content-box"><HEADER class="faq-content-header"><IMG class="faq-content-header__icon" src="https://support.shaw.ca/html/assets/Confirm@2x.png" border="0" /> <DIV> <H2 id="content-section-0" id="toc-hId--1328724172">Frequently Asked Questions</H2> </DIV> </HEADER> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <UL class="accordion"> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>No, there will be no change to your internet service. This change only affects cable TV.</P> </DIV> </LI>  <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Shaw Direct satellite TV?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>There are some differences in Shaw Direct’s TV plans and channel lineups, but we’ll help you navigate the switch. Shaw Direct has a huge selection of HD channels, premium sports channels and flexible options to make sure you get the channels you know and love. Instead of cable TV boxes, you’ll have a satellite receiver for each TV in your home. Please call Shaw Direct at 1-877-806-7637 to find out more.</P> <P>If you have internet services with us, you'll get two separate bills: a bill for your internet services, and a bill from Shaw Direct for your satellite TV services.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P> <P>To avoid any interruption to your television service, contact a Shaw Direct agent 1-877-806-7637 to sign up for Shaw Direct Satellite TV before February 15, 2024.</P> </DIV> </LI>  </UL> </DIV> </DIV> </DIV> </DIV>

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Home Phone service updates

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Cable TV service ending in select communities (Rogers Xfinity TV upgrade available)

<DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>On February 15, 2024, the technology used to deliver cable TV in certain communities will reach the end of its service life and the third-party provider of this technology will no longer support it.</P> <P>We're notifying all impacted customers well in advance of this technology change.</P> <P>Impacted communities:</P> <UL> <LI>Merritt, BC</LI> <LI>Wawa, ON</LI> <LI>Flin Flon, SK</LI> <LI>Creighton, SK</LI> <LI>Thompson, MB</LI> <LI>Stonewall, MB</LI> </UL> <P>If you don’t migrate to a compatible television platform by February 15, 2024, your cable TV box will stop working. You won’t be charged for cable television after that date.</P> <P>To learn more about the benefits and features of upgrading to our best video technology, visit <A href="https://www.shaw.ca/tv" target="_blank" rel="noopener nofollow noreferrer">shaw.ca/tv</A>.</P> <P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P> <P>Internet services will not be impacted by these upcoming technology changes.</P> </DIV> </DIV>  <DIV class="faq-content-box"><HEADER class="faq-content-header"><IMG class="faq-content-header__icon" src="https://support.shaw.ca/html/assets/Confirm@2x.png" border="0" /> <DIV> <H2 id="content-section-0" id="toc-hId--1329436454">Frequently Asked Questions</H2> </DIV> </HEADER> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <UL class="accordion"> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>No, there will be no change to your internet service. This change only affects cable TV.</P> </DIV> </LI>  <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites. Visit our recycling partner <A href="https://epra.ca/" target="_blank" rel="noopener nofollow noreferrer">EPRA</A> for local recycling guidelines.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Rogers Xfinity TV?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>We’re here to help make your switch to Rogers XfinityTV as seamless as possible. You’ll be able to choose from a Self Connect or Technician installation for your new equipment. Instead of cable TV boxes, you’ll have an Rogers Xfinity Entertainment box for each TV in your home. Rogers Xfinity TV includes access to hundreds of HD channels, On Demand titles, the ability to download recordings to watch offline, a voice-activated remote, and access to TV on-the-go with the Rogers Xfinity TV app. Please call us at <STRONG>1-888-342-2835</STRONG> to find out more.</P> </DIV> </LI>   <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P> <P>To avoid any interruption to your television service, you can upgrade your equipment and switch to Rogers Xfinity TV by contacting us at <STRONG>1-888-342-2835</STRONG>.</P> </DIV> </LI>  </UL> </DIV> </DIV> </DIV> </DIV>

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