<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>Over the coming weeks and months, as Rogers comes together with Shaw, you will notice that our support content will be updated to our new branding for applicable products, hardware, and apps. With these changes, you will not see any impact to your existing services.</P> <P>Customers with the BlueCurve TV experience may soon see an update to their guide and menu appearances to reflect Ignite branding on their TV. There are no changes to how the service works with these updates.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328660713">Updated Terms</H2> <P>See the table below for terms that are changing throughout the Shaw Support site.</P> <TABLE style="border-style: none; width: 100%;" border="0" width="100%"> <TBODY> <TR> <TD width="50%" height="25px" class="lia-align-center" style="background-color: #00aed9; width: 50%; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><FONT color="#FFFFFF"><STRONG>Before</STRONG></FONT></TD> <TD width="50%" height="25px" class="lia-align-center" style="background-color: #da291c; width: 50%; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><FONT color="#FFFFFF"><STRONG>After</STRONG></FONT></TD> </TR> <TR> <TD colspan="2" width="50%" height="25px" class="lia-align-center" style="width: 50%; background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Hardware</STRONG></TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 3.0 (XB8)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 3) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 2.0 (XB7)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 2) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway (XB6)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">4K Wireless TV Players (Xi6, XiOne)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Entertainment Box</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV Players (XG1v3, XG1v4, XiD)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">TV Player</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 2)</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 1)</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Television</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite TV</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Stream</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Streaming</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Video on Demand / Shaw on Demand</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">On Demand</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Internet</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve Network Security</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Advanced Security</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Home Phone</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI>(Connect via Fibre+ Gateway)</LI> </UL> </TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Home Phone</TD> </TR> <TR> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI><SPAN>(Connect via Digital Phone Terminal)</SPAN></LI> </UL> </TD> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Rogers Home Phone</TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Apps</STRONG></TD> </TR> <TR> <TD height="81px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV App</TD> <TD height="81px" style="border-style: solid; border-color: #dddddd;">Ignite TV App<BR /> <UL> <LI>Referred to as "<EM>Ignite TV (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD height="103px" style="border-style: solid; border-color: #dddddd;">BlueCurve Home App</TD> <TD height="103px" style="border-style: solid; border-color: #dddddd;">Ignite HomeConnect App<BR /> <UL> <LI>Referred to as "<EM>Ignite HomeConnect (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD colspan="2" height="25px" class="lia-align-center" style="background-color: #f2f2f2; height: 25px; vertical-align: middle; border-style: solid; border-color: #dddddd;" style="text-align: center;"><STRONG>Additional Services</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Fibre+ Network</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers Fibre-Powered Network</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Go WiFi</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers WiFi Hotspots</TD> </TR> </TBODY> </TABLE> </DIV> </DIV> <!-- End of content box --> <BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441157032">Related readings</H2> <!-- Related articles list--> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/rogers-shaw-coming-together-faq/ta-p/56371" target="_self">Everything you need to know about Rogers &amp; Shaw</A></LI> <LI><A href="https://support.shaw.ca/t5/mobile-articles/shaw-mobile-brand-sunset-faq/ta-p/58806" target="_self">Shaw Mobile Brand Sunset FAQ</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>We’re no longer able to provide cable TV services in the following communities as of February 15, 2024:</P> <UL> <LI>Assiniboia, SK</LI> <LI>Manitouwadge, ON</LI> </UL> <P>&nbsp;</P> <P>The technology used to deliver cable TV in these areas is reaching the end of its service life and the third-party provider of this technology will no longer support it. Cable TV will stop working in these communities on February 15, 2024.</P> <P>&nbsp;</P> <P><STRONG>If you received an “Urgent Action Required” message on your invoice:</STRONG></P> <UL> <LI>The cable TV box in your home will stop working on Feb 15, 2024. You won’t be charged for cable television after that date.</LI> <LI>To avoid any interruption to your television service, you can sign up for Shaw Direct Satellite TV before Feb 15, 2024. <UL> <LI>Shaw Direct satellite TV has hundreds of HD channels, access to on-demand shows by connecting your TV box to the internet, and even TV on-the-go through the Ignite TV app. As a thank you for being a loyal customer, you’re eligible for current customer offers when you contact one of our Shaw Direct agents today at 1-877-806-7637.</LI> </UL> </LI> </UL> </DIV> </DIV> <!-- End of content box --><!-- Start of FAQ content box --> <DIV class="faq-content-box"><HEADER class="faq-content-header"><IMG class="faq-content-header__icon" src="https://support.shaw.ca/html/assets/Confirm@2x.png" border="0" /> <DIV> <H2 id="content-section-0" id="toc-hId--1328724172">Frequently Asked Questions</H2> </DIV> </HEADER> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"><!-- Start of accordion parent --> <UL class="accordion"><!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false"> I’m happy with my current TV experience. Why is my cable TV service being disconnected? </BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>The technology used to deliver your cable TV is reaching the end of its service life. The third-party provider that allows us to supply cable TV in your community has decided that it will no longer support and service that platform.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">I also have internet service. Will my internet stop working as well?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>No, there will be no change to your internet service. This change only affects cable TV.</P> </DIV> </LI> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What should I do with my old cable TV equipment?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>You don’t need to return your old cable TV equipment. We encourage you to recycle it at local electronics stores or landfill sites.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What will change about my TV service if I switch to Shaw Direct satellite TV?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>There are some differences in Shaw Direct’s TV plans and channel lineups, but we’ll help you navigate the switch. Shaw Direct has a huge selection of HD channels, premium sports channels and flexible options to make sure you get the channels you know and love. Instead of cable TV boxes, you’ll have a satellite receiver for each TV in your home. Please call Shaw Direct at 1-877-806-7637 to find out more.</P> <P>If you have internet services with us, you'll get two separate bills: a bill for your internet services, and a bill from Shaw Direct for your satellite TV services.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- start of individual accordion item --> <LI class="accordion-item"><BUTTON class="accordion-header" aria-expanded="false">What happens if I don’t make any changes to my television services?</BUTTON> <DIV class="accordion-panel" aria-hidden="true"> <P>On February 15, 2024, the cable TV box in your home will stop working. You won’t be charged for cable television after that date.</P> <P>To avoid any interruption to your television service, contact a Shaw Direct agent 1-877-806-7637 to sign up for Shaw Direct Satellite TV before February 15, 2024.</P> </DIV> </LI> <!-- end of individual accordion item --> <!-- End of accordion parent --></UL> </DIV> </DIV> </DIV> <!-- End of FAQ content box --></DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>Effective August 31, 2023, we are transitioning select Home Phone customers to a new platform. We know you rely on connectivity more than ever and we want to ensure continuity of your services during this transition. You should have received a bill notification, email, or direct mail letter from Shaw about this transition. Please call us at 1-877-648-5056 from 9:00 AM – 7:30 PM MST Monday to Friday to help us transition your Home Phone services.</P> <P>As a thank you for being a loyal customer, you are also eligible for exclusive offers such as faster Internet speeds, hardware upgrades, and new TV channel lineups on our latest equipment.</P> </DIV> </DIV> <!-- End of related articles box --></DIV>