<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>Over the coming weeks and months, as Rogers comes together with Shaw, you will notice that our support content will be updated to our new branding for applicable products, hardware, and apps. With these changes, you will not see any impact to your existing services.</P> <P>Customers with the BlueCurve TV experience may soon see an update to their guide and menu appearances to reflect Ignite branding on their TV. There are no changes to how the service works with these updates.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328660713">Updated Terms</H2> <P>See the table below for terms that are changing throughout the Shaw Support site.</P> <TABLE style="border-style: none; width: 100%;" border="0" width="100%"> <TBODY> <TR> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>Before</STRONG></FONT></TD> <TD style=" text-align: center; "><FONT color="#FFFFFF"><STRONG>After</STRONG></FONT></TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Hardware</STRONG></TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 3.0 (XB8)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 3) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway 2.0 (XB7)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway (Gen 2) modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ Gateway (XB6)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Gateway modem</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">4K Wireless TV Players (Xi6, XiOne)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Entertainment Box</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV Players (XG1v3, XG1v4, XiD)</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">TV Player</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Fibre+ WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 2)</TD> </TR> <TR> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve WiFi Pods</TD> <TD width="50%" height="25px" style="border-style: solid; border-color: #dddddd;">Ignite WiFi Pods (Gen 1)</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Television</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite TV</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Stream</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Streaming</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Video on Demand / Shaw on Demand</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">On Demand</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Internet</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">BlueCurve Network Security</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Advanced Security</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Home Phone</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI>(Connect via Fibre+ Gateway)</LI> </UL> </TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Ignite Home Phone</TD> </TR> <TR> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Shaw Home Phone<BR /> <UL> <LI><SPAN>(Connect via Digital Phone Terminal)</SPAN></LI> </UL> </TD> <TD height="47px" style="border-style: solid; border-color: #dddddd;">Rogers Home Phone</TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Apps</STRONG></TD> </TR> <TR> <TD height="81px" style="border-style: solid; border-color: #dddddd;">BlueCurve TV App</TD> <TD height="81px" style="border-style: solid; border-color: #dddddd;">Ignite TV App<BR /> <UL> <LI>Referred to as "<EM>Ignite TV (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD height="103px" style="border-style: solid; border-color: #dddddd;">BlueCurve Home App</TD> <TD height="103px" style="border-style: solid; border-color: #dddddd;">Ignite HomeConnect App<BR /> <UL> <LI>Referred to as "<EM>Ignite HomeConnect (Shaw) App</EM>" in app stores.</LI> </UL> </TD> </TR> <TR> <TD style=" text-align: center; "><STRONG>Additional Services</STRONG></TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Fibre+ Network</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers Fibre-Powered Network</TD> </TR> <TR> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Shaw Go WiFi</TD> <TD height="25px" style="border-style: solid; border-color: #dddddd;">Rogers WiFi Hotspots</TD> </TR> </TBODY> </TABLE> </DIV> </DIV> <!-- End of content box --> <BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441157032">Related readings</H2> <!-- Related articles list--> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/billing-account-articles/rogers-shaw-coming-together-faq/ta-p/56371" target="_self">Everything you need to know about Rogers &amp; Shaw</A></LI> <LI><A href="https://support.shaw.ca/t5/mobile-articles/shaw-mobile-brand-sunset-faq/ta-p/58806" target="_self">Shaw Mobile Brand Sunset FAQ</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of overview box --> <DIV class="lia-quilt-row lia-border-box tkb-overview-box"> <DIV class="lia-quilt-column lia-quilt-column-08 tkb-toc"><!-- auto-generated ToC --></DIV> <DIV class="lia-quilt-column lia-quilt-column-16 tkb-overview"> <P>We constantly evaluate our products and services to ensure the best possible experience for our customers. This sometimes results in discontinuing older products and services.&nbsp;As part of this, we will be removing McAfee Multi-Access from our Advanced Network Security add-on as of June 20, 2024. McAfee Multi Access products (e.g., McAfee Total Protection, McAfee Mobile Security) will no longer be active on your device(s) after this date. McAfee Internet Security will also no longer be active.</P> <P>Advanced Security, formerly part of a subscription to Shaw Network Security, is now included at no extra cost with all our Ignite Internet plans.</P> </DIV> </DIV> <!-- End of overview box --> <!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1328690719">I subscribe to Shaw Network Security. Can I continue to use it?</H2> <UL> <LI>Your subscription to Shaw Network Security will automatically end and you’ll no longer be charged for this add-on. You may notice a credit on your bill for the amount before the add-on disappears completely.</LI> <LI>If you’re an Ignite Internet customer, you’ll continue to have access to Advanced Security protection in the Ignite HomeConnect app at no additional charge.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--441187038">How do I get access to Advanced Security in the Ignite HomeConnect app?&nbsp;</H2> <UL> <LI>We now include Advanced Security at no extra cost with all Ignite Internet subscriptions. Visit <A href="https://www.shaw.ca/internet/plans" target="_blank" rel="noopener nofollow noreferrer">Shaw.ca</A> to learn more about our Internet plans.</LI> <LI>If you’re an Ignite Internet subscriber, you can <A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_self">enable Advanced Security</A>.</LI> </UL> </DIV> </DIV> <!-- End of content box --></DIV> <DIV class="tkb-custom-template"> <DIV id="article-top" class="tkb-custom-template"> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-446316643">How do I ensure my computer is protected if I don’t have McAfee antivirus through Shaw?</H2> <UL> <LI>If you have a PC with Windows 10 or later, your operating system will have Microsoft Defender Antivirus built in.</LI> <LI>If you’re using Windows 7, you can install <A href="https://www.microsoft.com/en-ca/download/details.aspx?id=5201" target="_blank" rel="noopener nofollow noreferrer">Microsoft Security Essentials</A> for free directly from Microsoft.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId-1333820324">How do I uninstall McAfee software from my computer or mobile device?</H2> <UL> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_self">How to uninstall McAfee Internet Security</A>.</LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_self">How to uninstall McAfee Multi Access apps</A>.</LI> </UL> </DIV> </DIV> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--2073643291">How do I get support with other McAfee subscriptions or products?</H2> <UL> <LI>Please visit <A href="https://www.mcafee.com/support/" target="_blank" rel="noopener nofollow noreferrer">McAfee’s support page</A> for assistance.</LI> </UL> </DIV> </DIV> <!-- End of content box --></DIV> <DIV class="tkb-custom-template">&nbsp;</DIV> </DIV> <DIV class="tkb-custom-template"><BR /><!-- Start of related articles box --> <DIV class="lia-quilt-row lia-border-box tkb-related-articles-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <H2 id="toc-hId--1186139610">Related readings</H2> <UL class="related-article"> <LI><A href="https://support.shaw.ca/t5/internet-articles/about-bluecurve-advanced-security/ta-p/18188" target="_blank">About: Advanced Security</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-internet-security/ta-p/6621" target="_blank">How To: Uninstall McAfee Internet Security</A></LI> <LI><A href="https://support.shaw.ca/t5/internet-articles/how-to-uninstall-mcafee-multi-access-apps/ta-p/18705" target="_blank">How To: Uninstall McAfee Multi Access apps</A></LI> </UL> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>Effective August 31, 2023, we are transitioning select Home Phone customers to a new platform. We know you rely on connectivity more than ever and we want to ensure continuity of your services during this transition. You should have received a bill notification, email, or direct mail letter from Shaw about this transition. Please call us at 1-877-648-5056 from 9:00 AM – 7:30 PM MST Monday to Friday to help us transition your Home Phone services.</P> <P>As a thank you for being a loyal customer, you are also eligible for exclusive offers such as faster Internet speeds, hardware upgrades, and new TV channel lineups on our latest equipment.</P> </DIV> </DIV> <!-- End of related articles box --></DIV>

<DIV id="article-top" class="tkb-custom-template"><!-- Start of content box --> <DIV class="lia-quilt-row lia-border-box tkb-content-box"> <DIV class="lia-quilt-column lia-quilt-column-24"> <P>On June 30, 2023, a legacy technology used to deliver Shaw Cable television services in certain communities will no longer be supported by the third-party that provides the technology. Critical hardware and software components required to operate the platform are either obsolete or unavailable and the third-party technology has reached end-of-life. Shaw Internet services will not be impacted by these upcoming technology changes.</P> <P>Shaw is notifying all impacted customers well in advance of this technology change.</P> <P>Impacted communities:</P> <TABLE style=" text-align : left; "> <TBODY> <TR> <TD width="50%" style="border-style: none; width: 50%; vertical-align: top;"> <UL> <LI>Port McNeill, BC</LI> <LI>Nimpkish, BC</LI> <LI>Sointula, BC</LI> <LI>Alert Bay, BC</LI> </UL> </TD> </TR> </TBODY> </TABLE> <P>If you do not migrate to a compatible Shaw television platform by June 30, 2023, you will lose access to your Shaw television service as your hardware will no longer be able to operate on Shaw’s network.</P> <P>Contact us today at<STRONG> 1-877-806-7637</STRONG>&nbsp;learn more about Shaw Direct's exciting programming and hardware options.</P> </DIV> </DIV> <!-- End of content box --></DIV>