Learn how to troubleshoot error XRE-08004 on BlueCurve TV. This article provides insight into some basic troubleshooting tips to fix error code XRE-08004 on BlueCurve TV. Find additional TV troubleshooting tips for BlueCurve TV for these common error codes



Error message

On-screen message

"Cool Down Warning. Your TV Box needs to cool down. Please clear space around the TV Box for better ventilation. If the temperature continues to rise, your TV Box will automatically go into standby mode. XRE-08004."



This error occurs when something is causing your BlueCurve TV Player (XG1v3) to get too hot.

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Troubleshooting tips
  1. Relocate or reposition your BlueCurve TV Player (XG1v3).
  2. Ensure that your BlueCurve TV Player (XG1v3) is not covered and has adequate air flow on all sides.
  3. If the TV box does not return to acceptable operating temperature ranges within 10 minutes, it will automatically enter a deep sleep mode.
    • The TV box can be woken up from its deep sleep mode by pressing any button on the remote.
    • If the box has returned to normal operating temperatures when woken from deep sleep, you will be presented with a restoration message.
  4. Your BlueCurve TV Player (XG1v3) will cool by approximately 1°C every minute while powered off or in its deep sleep state.
  5. If the error still occurs, speak with a Shaw support representative.

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