On your Gateway system, you have the option to either show only subscribed channels, or remove individual channels from the channel listings in your interactive guide. This can be done for a number of reasons, including to make channel navigation easier, or to hide certain channels from appearing in the guide, such as those that include mature content. Learn how to remove channels from the guide with the instructions below which apply to both the Gateway and Gateway HDPVR hardware.
Hiding unsubscribed channels
This feature rolled out in updates and was made available to all customers in September 2020. Follow these steps to hide channels that you are not subscribed to and are not part of your current channel package.
- Access the Channel List
- Press MENU on the Arris remote
- Cycle to Settings
- Push down twice
- Press the OK on Channel List
- Press the RIGHT arrow button on the remote control to select Options for Unsubscribed Channels
- Put a check in a box for Hide Unsubscribed Channels
- Channels the customer does not subscribe to will now be hidden
- Note: This will need to be repeated for any additional portals the customer may have if they wish to do the same on other TV sets
Removing channels from your Shaw Gateway Guide
Alternatively, you can hide individual channels in your guide. To remove channels from your Shaw Gateway Guide:
- Press the MENU button on your Gateway remote
- Navigate to Settings by using the RIGHT/LEFT arrows
- Select Channel Listings, then press OK
- Scroll down the list and select OK on any channels you would like to remove from your listing
Channels that will appear on your guide will display a yellow/orange icon next to their names
To re-add channels to your Gateway's guide simply perform the same steps listed above and re-select the channels you wish to appear.
Note: If you add a new channel or package to your account that contains channels you've previously hidden, you will need to re-add those channels to the Gateway guide before you will be able to view those channels.