Arris XB1-A Channel List Showing (TBA) - Can't watch any channels

zer0
Grasshopper

The HDD inside the unit started making very loud clicking sounds and video recordings frequenty stutters and freezes. It is out of warranty. I formatted a spare 2.5" HDD using the PVR by plugging it in as an EXT drive. I then replaced the bad drive with this one.

After booting up, none of my channels appear in the list and all say (TBA) and get an error message when I try to tune into one of them: There was a problem tuning to the selected channel. Please contact Customer Service: DM00-504

I've already tried rebooting and waiting hours for it to update. I've also went into my Shaw account and refreshed the channels. Any ideas?

2 Replies

Did you get a fix for this issue?

Peterincowtown
Grasshopper

Did you get a fix for this issue?

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Unfortunately not. After several calls to Shaw, they did...

zer0
Grasshopper

Unfortunately not. After several calls to Shaw, they did replace the unit though (with a refurbished model). Works fine now.

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