Bad Recordings

wem1950
Grasshopper

I get bad audio and the screen seems to jump ahead. It is only on recordings which is what we normally watch. We have the Gateway system. Getting frustrated especially 

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3 Replies

Did you try power cycling the gateway and portals?

rstra
Grand Master

Did you try power cycling the gateway and portals?

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What does that mean? I have unplugged everything numberou...

Alan_Humm
Grasshopper

What does that mean? I have unplugged everything numberous times to reset everything. Doesn't work.

 

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-- how old is your Gateway? It is possible that the disk-...

mdk
Grand Master

@wem1950 -- how old is your Gateway? It is possible that the disk-drive inside of it is "dying" -- failing to correctly record, and/or failing to read from the disk-drive.  Contact Shaw, and get them to replace it, at no cost to you.

 

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