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Graderg04
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Just installed new 4k box in Courtenay bc picture is freezing sports events are like robots Have did all the unplugging rebooting and still the same any help would be a help very frustrating waited a long time for new box

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Asked Shaw today for that at retail said they have none left

Graderg04
Grasshopper

Asked Shaw today for that at retail said they have none left

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Contact Shaw tech support directly. They will run tests o...

rickatk
Master

@Graderg04 wrote:

Just installed new 4k box in Courtenay bc picture is freezing sports events are like robots Have did all the unplugging rebooting and still the same any help would be a help very frustrating waited a long time for new box


Contact Shaw tech support directly. They will run tests on your connection remotely. Apparently internet is down around Fanny Bay. You may be affected too.

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Have already did that they have tried everything that the...

Graderg04
Grasshopper

Have already did that they have tried everything that they can do on there side the more people I read about are experiencing the same issue for 200 dollars a month in a 2 year contract and can’t even enjoy it!!!! When will Shaw solve this problem?

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Are you using wireless cable boxes? If so, get rid of the...

zoomiey25
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Are you using wireless cable boxes? If so, get rid of them and ask for hard wire boxes.  I had the same problem until shaw replaced all my wireless boxes with hard wire boxes. Problem solved.

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Asked Shaw today for that at retail said they have none left

Graderg04
Grasshopper

Asked Shaw today for that at retail said they have none left

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