Error code RDK 03117 constantly coming up

[Btd]

• Anyone else getting this code? I loose service every time.

[rstra]

I think that code indicates an issue with the signal, do you lose internet too? You will likely have to contact Shaw to troubleshoot.

[mdk]

@Btd -- I lose service

A Bing-search for that code gives:

RDK 03117 means that your main X1 Cable box or those smaller boxes are not getting any transmission.

This is not a good sign and you need to diagnose the issue.

Transmission errors can be caused due to multiple reasons.

I recommend that you contact Shaw (currently, online chat has priority over telephone), and get them to diagnose.

Before you do, check that the coaxial-cable between your PVR and the wall-outlet is tightly-connected, at both ends. Maybe, try a different cable. Maybe, just disconnecting and then reconnecting that cable will be helpful.

[RR10]

I'm having this issue almost daily. Internet is fine, but I cannot operate the TV unless I unplug and take coax out of the router and bluecurve for 1 min and then wait for it all to boot up again. 

[Pinktaco]

I’ve been dealing with this every 2 weeks for the last year and a half. To have techs over and up the pole and even new wires from the main pole. This is getting ridiculous!!!!! Why am I paying for services that don’t work!!!! 🤬🤬🤬🤬🤬🤬

[Jessica_27]

I haven’t contacted anyone yet…… but this happens to me 2 times a night every night but only on the box in my bedroom…… internet is working great as well as the other 2 boxes in my house……. 🤬🤬🤬

[EHT]

Shaw, do you have any solution to problem going on for over 6 months for numerous customers?

[shaw-don]

Hey @EHT 

That's more an issue with the individual box. I would recommend getting in touch with tech support and have them check it out. 

[mdk]

@Jessica_27 -- this happens to me 2 times a night every night but only on the box in my bedroom ... working great [are] the other 2 boxes in my house

If you swap the box in the bedroom with one of the other two boxes, does the failure "follow" the box, or do you still have a problem in the bedroom -- sorry if that sounds like a highly-personal question about your private life.  😞

[Roger_d_s]

My internet and tv are working poorly after upgrading to gig300 and total TV .

what’s up