Garbled Audio

srglasswick
Grasshopper

I am getting a lot of "garbled" audio on some of the channels for the past few days. My cable box is a DCX3500-M. I have noticed this particularly on the US time shift channels such as the Detroit CBS channel on channel 86 and on CNN on channel 17. It sounds as if there are repeated millisecond beaks in the audio that make it sound garbled. The garbling is not constant but seems to come and go frequently.

I'm wondering if this is a network wide issue, a neighborhood issue or just my cable box. Are you aware of any issues with the audio on these channels?

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5 Replies

Re: Garbled Audio

Not applicable

Yesterday we noticed that the TLC channel 24 had the same issue with the audio. That was the only channel that had the issue as far as we could tell.

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Re: Garbled Audio

budsgirl
Grasshopper

I also have a 3510.  I  I have been experiencing audio drops on the eastern feeds of ABC and CBS as well as BBC news. I had an update happen unexpectantly at 5 o'clock pm on Monday - my box just turned off and rebooted which is odd because I think it usually happens in the middle of the night.  But the audio drops are still there and it's incredibly annoying.

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Re: Garbled Audio

lsdk123
Grasshopper

We have been having the same issues for days. Have tried re-setting box, to no avail. Very frustrating.

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Re: Garbled Audio

Moderator
Moderator

Hi lsdk123budsgirlwallysworld  

I don't see any open tickets for these channels specifically so I'd recommend getting in touch with our customer support team directly. This way they can check the equipment and gather any information that might be needed by our video team so we can get this issue escalated. You can find our contact information on https://www.shaw.ca/contact-us/ - Facebook and Twitter are often the fastest way to connect, but you can chat or call us as well.

Thanks!

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Re: Garbled Audio

budsgirl
Grasshopper

After yesterday's HD pvr issue/outage it appears the audio drops have disappeared.  No drops on the time shift US channels or on BBC News.

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