I have been using the Shaw Go Gateway app to help me with my elderly father's tv - from my location (ie remotely). He recently moved, and I ended up having to set up a new separate accounto for him, with a PVR and I also set up a new Shaw ID for that account (in addition to my own account and SHaw ID).
THe problem is when I login to the Shaw Gateway app with his SHAW ID, it brings up my portal under his account? I thought is was a problem with a mix up in our accounts but when I called Shaw it said it was a problem with the app cache on my phone. I have tried deleting the app (and the backup) every which way, but the problem persists even when I download the app fresh from the app store?
I really need this app to work (and NOT Bluecurve, which does not have the remote functionality)...any ideas on to resolve this?
Hello Jemcorp, sorry for the late reply.
That seems very odd that the portal on a separate account would show up when you log into My Shaw. If this is still occurring, I would recommend getting back in touch with our tech support to double check the correct portal/PVR is actually listed on the correct account as well as double checking the Shaw ID for each account.