Pvr service-cant record

[Amanda32]

Just set up my bluecurve boxes yesterday everything is good until i go to set up my series recordings then nothing, went into guide and pushed the record button to which i get a error msg "problem with pvr service" were restoring the services code XRE-06027 (tried googling and nothing) i contacted shaw via chat he rebooted/refreshed on there side and nothing then he said wait for 2hrs for the full fix well its been 8hrs since chatting with him and nothing i still cant record?! Does anyone have a fix

[zoomiey25]

Yep...similar problem....very frustrating...support keeps saying the fix is being worked but have no ETA.....

[dmatlock]

Same problem here, Shaw said it is nationwide (unable to record with Bluesky).

[Juanita1]

Same here..  I got set up on Dec 6 and haven't been able to use my PVR at all ...  I'm about ready to shove this system where the sun don't shine !!

[Amanda32]

Funny i talked to them last night about it again and he couldnt figure it out and went higher up on the technical ppl im supposed to get a call back within few days to see if it works nothing about it being nationwide. Thankfully i owned my previous boxes i just hooked them back up with not having to call shaw and bam i can record shows.

[Amanda32]

If you have old box still just plug it back in it will still work well my gateway did

[shaw-valerie]

@Amanda32 @Juanita1 @dmatlock @zoomiey25 Thank you for your patience, and apologies for the inconvenience. A fix has been deployed for this issue, so you should no longer be seeing this error when you are trying to set or view your recordings. 

[zoomiey25]

Thank you; Much appreciated.

Do you think Shaw would "compensate" by offering couple of free movies for this inconvenience???  Just asking......

[tad551]

Wow. I wish that I would have seen this. I was told by a Shaw tech that my old PVR won't be compatible anymore once I switched over to BlueCurve! I would have kept my PVR instead of selling it for a measly $10!