Shaw Freerange website and Google Chrome issue

bwalline
Grasshopper

Looking for help with Shaw Freerange using Google Chrome.  I have the latest updates for Google Chrome browser but can't get it to load Shaw Freerane website.  Originally had issues with Flash but have set that to allow.  Now the website start to load and the address bar briefly shows addingdevice but then once that disappears it says Now Connecting to Your Entertainment Experience but just sits there spinning it's wheels and never loading.  I have noticed that down in the bottom left hand corner of the browser it says Waiting for xtvapi.cloudtv.comcast.net and keeps flashing up.  I have check and the website is up, I have also confirmed using Opera browser and the issue is not repeated.  Only seems to happen with Chrome.

Has anyone else had this issue and know how to fix it.  Any help would be greatly appreciated.  I was hoping to use Chrome since it is easier to Chromecast shows.

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Re: Shaw Freerange website and Google Chrome issue

bwalline
Grasshopper

I should add that I did find a previous thread with a similar issue that suggested disabling extensions in Chrome was a solution to this problem.  I have tried that and not been able to get it to work.

Thanks

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Re: Shaw Freerange website and Google Chrome issue

bwalline
Grasshopper

Ok, so I managed to make a little bit of progress.

I reset all chrome settings to default and logged out of my google account on chrome.

After doing this I used a chrome browser page with no one logged into chrome and loaded up Freerange and the website worked.

I then used a chrome browser window that still had my login info after the reset but showed paused, I assume this was chrome sync to my account.  I loaded up the Freerange website and it loaded fine.

Next, I took the page that was paused and relogged back into my Google Chrome website.  Once I was logged back in I was unable to load the FreeRange website and the problem persists.

I should mention all extensions are disabled.

It appears there is some setting in my Google chrome account that does not default and when I re-log back in it gets changed.  What it is I have no clue.

Thoughts?  Suggestions?

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Re: Shaw Freerange website and Google Chrome issue

Moderator
Moderator

Hey bwalline,

Thank you for reaching out and trying all those troubleshooting steps. It sounds like there may be a setting or cached history in your Google Account on Chrome that is causing FreeRange TV to not work. If you create a brand new Google Chrome account and login does FreeRange TV load normally? I will recommend resetting your cache and syncing that to see if it helps.

Cheers,

Tony | Community Mod.

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