Shaw xi6 4k box not streaming Netflix in 4k

axite83
Grasshopper

We upgraded our plan to use the new 4k xi6 boxes. We've had the premium (Ultra HD) Netflix plan for a while now as we used the 4k Chromecast to watch netflix in 4k.

It's advertised that the xi6 boxes should be able to stream Netflix in 4k, but Netflix is not registering that. All shows are HD only. And yes, i've made sure i'm looking st shows that have 4k options.

How do I make the Netflix app register the Xi6 box as a 4k player?

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The Xi6 boxes do stream Netflix in 4K. Can you elaborate...

rickatk
Master

@axite83 wrote:

We upgraded our plan to use the new 4k xi6 boxes. We've had the premium (Ultra HD) Netflix plan for a while now as we used the 4k Chromecast to watch netflix in 4k.

It's advertised that the xi6 boxes should be able to stream Netflix in 4k, but Netflix is not registering that. All shows are HD only. And yes, i've made sure i'm looking st shows that have 4k options.

How do I make the Netflix app register the Xi6 box as a 4k player?


The Xi6 boxes do stream Netflix in 4K. Can you elaborate what you mean by using Chromecast? 

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