Solved: I'm having the same problem on the Android app tod...

rmsrg · ‎2019-12-23

Per the subject, signing in through Shaw in the Sportsnet app for live streaming is currently not working. Is anybody else experiencing this issue? It works fine on the web, but not in the app. I've already tried uninstalling and reinstalling the app.

-ed- · ‎2020-03-05

I have same problem on iPhone XR and iPad Pro when auto-filling my password. However if I type or copy/paste from my password manager (1Password) the login is successful. Hope this helps.

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chevyb · ‎2020-03-08

Same results here, seems to work fine as long as you either type or copy paste your password. Auto fill creates the loop

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shaw-valerie · ‎2019-12-24

@rmsrg I'm not seeing any issues on my end with logging into the app on iOS, what is the error message or unexpected behaviour that you're seeing when you try to log in? Are you having any issues logging in to the BlueCurve TV app or other network-specific TV apps with your Shaw ID?

Bolts · ‎2020-01-29

I’m having the same issue. I select Shaw as my provider, it appears to skip past one login screen and load a second. I enter my Shaw login info and it just sends me back to the “select provider” screen. It works fine on my tv and Xbox, just no longer working on my iPhone.

TamsMarie · ‎2020-02-08

Same problem here

JustAce · ‎2020-02-11

I'm having the same problem on the Android app today. I can login fine on the computer, but no luck on mobile.

shaw-tony · ‎2020-02-12

@Bolts @TamsMarie @JustAce are the operating systems on your devices up to date? Have you tried deleting the app, and re-installing it?

Are you able to log in via the website: https://now.sportsnet.ca/? Please disable any pop-up/ad blockers.

rmsrg · ‎2020-02-12

Yes, yes and yes.

Bolts · ‎2020-02-12

Operating system is up to date. I’ve deleted and reinstalled the app a few times and I can log in on my computer and Xbox just fine. It seems to only be the mobile app that’s having issues.

shaw-tony · ‎2020-02-13

@rmsrg @Bolts can you take some screenshots and post them here so I may get a better look? It seems to work fine on my Samsung S8 through the app.

Bolts · ‎2020-02-13

**mod removed private info**

So, I let my iPhone auto-fill my email/password and the sign-in button stays greyed out. I have to delete a character in my password then re-enter it in order for the button to activate. Clicking it just takes me back to the second screenshot where I have to start the process all over again in an infinite loop.

Sportsnet NOW app iOS login through provider not working

Streaming

I have same problem on iPhone XR and iPad Pro when auto-f...

Same results here, seems to work fine as long as you eith...

I'm not seeing any issues on my end with logging into the...

I’m having the same issue. I select Shaw as my provider,...

Same problem here

I'm having the same problem on the Android app today. I c...

are the operating systems on your devices up to date? Hav...

Yes

Operating system is up to date. I’ve deleted and reinstal...

can you take some screenshots and post them here so I may...

So, I let my iPhone auto-fill my email/password and the s...