Why won’t BlueSky let me pause and rewind live TV??

Not applicable

Today I was watching a show and tried to hit pause and rewind a scene, and a message popped saying something like “pause is not available, set top box won’t allow it” and then I would flip to a different channel and the pause function would work once again, and then go back to this error message after trying to pause for a second time. Why is this happening???

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Re: Why won’t BlueSky let me pause and rewind live TV??

rstra
Grasshopper

Did you try power cycling?

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Re: Why won’t BlueSky let me pause and rewind live TV??

Not applicable

I also have the same freejobalert gimp notepad++ question that I need help with. 

Thanks in advance.
Regards,

Brian

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Re: Why won’t BlueSky let me pause and rewind live TV??

Moderator
Moderator

Hey blowed, thanks for reaching out. What troubleshooting steps have you tried so far?

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We had the same issue on one of our portals. Main box and...

LynnS
Grasshopper

We had the same issue on one of our portals. Main box and other portal were fine. Several times we unplugged, waited, plugged in again. This would fix it temporarily. Phoned support twice, they re-set the box remotely, again fixed it only temporarily. Sent a tech out today, and he replaced the portal. Seems fine now.

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glad to hear everything is working as expected

Moderator
Moderator

@LynnS glad to hear everything is working as expected 😊

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