Today I was watching a show and tried to hit pause and rewind a scene, and a message popped saying something like “pause is not available, set top box won’t allow it” and then I would flip to a different channel and the pause function would work once again, and then go back to this error message after trying to pause for a second time. Why is this happening???
We had the same issue on one of our portals. Main box and other portal were fine. Several times we unplugged, waited, plugged in again. This would fix it temporarily. Phoned support twice, they re-set the box remotely, again fixed it only temporarily. Sent a tech out today, and he replaced the portal. Seems fine now.