FAQs and subscription terms - Disney+ Standard with Ads

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The following FAQs are terms and conditions about the Disney+ Standard with Ads subscription included with select Rogers Xfinity TV plans. For information about the Disney+ Standard with Ads tier, please visit disneyplus.com.

How do I activate my included Disney+ Standard with Ads subscription?

If you qualify, you’ll see a banner to activate your included Disney+ Standard with Ads subscription when you sign in to My Shaw and go to Subscriptions under My Services.

You can activate using that banner or the link in the email you’ve received.

Learn more: How to activate your included Disney+ subscription on Rogers Xfinity TV.

Who is eligible for Disney+ in their package?

Disney+ Standard with Ads is currently included for Internet + Rogers Xfinity TV subscribers on one of the following packages: Total, Popular, Premier or Ultimate.

What if I already have an active Disney+ subscription?

If you’re a new or returning Disney+ subscriber, you can redeem the Disney+ Standard with Ads subscription included in your Rogers Xfinity TV package and complete account setup today.
If you have an existing Disney+ direct-billed subscription for the same subscription tier (i.e., Disney+ Standard with Ads), it will be automatically paused until your subscription via Rogers ends. If your Disney+ direct-billed subscription is for a higher subscription tier (i.e., Standard or Premium), or you have an existing Disney+ subscription that is invoiced by a third party, you will have to cancel your subscription to avoid having two subscriptions. Contact us for further details.
If you have an Extra Member add-on through Disney+, you’ll continue to have access to it and Disney+ will continue to bill you for the Extra Member until you cancel it.

Will this offer expire?

This service is included with eligible Rogers Xfinity TV packages. If no action is taken within 12 months, Rogers reserves the right to remove the service and you may need to contact Rogers if you wish to re-enroll.
As with all services, content offerings included in the Rogers Xfinity TV packages, such as Disney+ Standard with Ads, are subject to change with prior notice in accordance with your residential service agreement and terms of service available here.
If you downgrade your TV package or unsubscribe from Rogers, your Disney+ Standard with Ads subscription will no longer be available through Rogers. If you had a prior Disney+ direct-billed subscription to Standard with Ads, it will be automatically reactivated.

Are upgrades to Disney+ Standard or Premium tiers available?

Upgrades to Disney+ Standard or Premium tiers may be available for your package for a monthly fee. To change your tier, login to your MyShaw portal.

Can I opt out or cancel Disney+ with Rogers?

Once redeemed, the Disney+ Standard with Ads subscription will remain active until you change or cancel your eligible Rogers package, or until Rogers changes or cancels the subscription in accordance with your residential service agreement and terms of service available here, or Disney+ changes or cancels its Disney+ Standard with Ads subscription plan in accordance with the Disney+ Subscriber Agreement available here.
There will be no price adjustment on your Rogers Xfinity TV package if you do not use Disney+ Standard with Ads.

What will I see on my Rogers Together With Shaw invoice?

Disney+ Standard With Ads is included with your TV package and will not appear as a separate service on your Rogers together with Shaw bill. If you have upgraded to a higher Disney+ tier, you will see that upgrade and associated charge on your bill.

Your charge will reflect the cost difference of your included Disney+ Standard With Ads, and the tier you have upgraded to.