If you are not receiving a dial tone on any of your Shaw home phones and are looking to troubleshoot the issue:

  1. Check that the phone cable connection is correctly connected to the back of your Digital Phone Terminal (DPT) or BlueCurve Gateway.
  2. Check that your DPT or Gateway is connected to power.
    • DPT: The first light, if lit, will indicate it is powered on.
    • BlueCurve Gateway: The only light on top of the Gateway will be lit, if powered on.
  3. Check to see if your DPT or Gateway is online.
    • DPT: Look at the front of your DPT and confirm that the power light is lit and that the DS, US, and Online lights are solid.
    • BlueCurve Gateway: The light on top of the Gateway should be solid white.
  4. If these lights are flashing (off and on).
    • DPT: Reset the DPT using the pinhole RESET button located on the back next to the coax cable.
    • BlueCurve Gateway: If the lights are flashing amber/green, allow 5-10 minutes for a solid white light to return.
  5. If the issue isn't resolved, contact us for further troubleshooting.

 

Learn more: How to fix the no dial tone on all home phones

 

 

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