If you are not receiving a dial tone on your Home Phone service and are looking to troubleshoot, try these steps to address the issue:


  1. Check that the phone cable connection is correctly connected to the back of your Digital Phone Terminal (DPT) or Ignite WiFi Gateway (formerly known as Fibre+ Gateway).
  2. Check that your DPT or Gateway is connected to power.
    • DPT: The first light, if lit, will indicate it is powered on.
    • Ignite WiFi Gateway: The only light on top of the Gateway will be lit, if powered on.
  3. Check to see if your DPT or Gateway is online.
    • DPT: Look at the front of your DPT and confirm that the power light is lit and that the DS, US, and Online lights are solid.
    • Ignite WiFi Gateway: The light on top of the Gateway should be solid white.
  4. If these lights are flashing (off and on).
    • DPT: Reset the DPT using the pinhole RESET button located on the back next to the coax cable.
    • Ignite WiFi Gateway: If the lights are flashing amber/green, allow 5-10 minutes for a solid white light to return.
  5. If the issue isn't resolved, contact us for further troubleshooting.

Learn more

Find additional details by visiting How to fix no dial tone on all home phones

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