You can use the BlueCurve Home app to check for Internet outages your area. Outage notifications can be found in the Overview tab in the app. Checking for outages in the app allows you to save time identifying problems with your connection.
What are outage notifications?
Outage notifications are tiles in the Overview tab of the BlueCurve Home app that let you know if there is a service outage in your area. Outage notifications will:
- Notify you of Internet outages in your area
- Save you time from having to contact support about an outage
- Link you to Support Service Updates & Outages for more information on the outage status
What do I need?
To view outage notifications on the BlueCurve Home app, you will need:
- Eligible Fibre+ Internet package
- Fibre+ Gateway (XB6 or XB7)
- BlueCurve Home app
- Must be on latest app version
- iOS users must be on iOS 14+ to use latest app version
Checking outage notifications
- Open the BlueCurve Home app.
- Sign in with your Shaw ID and password.
- The BlueCurve Home app will check your account against a table of known outages .
- The Outage Notification tile will appear on the Overview Tab within the BlueCurve Home app.
- A message will appear indicating an outage is in progress
- Click Learn More to be directed to Shaw Support for more detailed outage information
- If you already have the app open you can refresh the Overview tile to check for an outage
Note: It is possible for your modem to be online and have an outage notification appear; this is most common when an outage has been resolved but not yet removed from our system.
| Outage Notification | Offline Notification |
|---|---|
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