How to check for service outages in Ignite HomeConnect

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You can use the Ignite HomeConnect app to check for internet outages in your area. You can find outage notifications in the Overview tab. Checking for outages in the app helps you save time identifying problems with your connection.

What are outage notifications?

Outage notifications are tiles in the Overview tab of the Ignite HomeConnect app that let you know if there is a service outage in your area. Outage notifications will:

• Notify you of internet outages in your area,
• Save you time from having to contact Support about an outage, and
• Link you to Support Service Updates & Outages for more information on the outage status.

What do I need?

To view outage notifications on the Ignite HomeConnect app, you will need:

• An eligible Fibre+ or Ignite Internet package
• An Ignite WiFi Gateway modem (Gen 1, Gen 2, or Gen 3), and
• The Ignite HomeConnect app.
  • Must be on latest app version.
  • iOS users must be on iOS 15+ to use the latest app version.

Checking outage notifications

1. Open the Ignite HomeConnect app.
2. Sign in with your Shaw ID and password.
3. The Ignite HomeConnect app will check your account against known outages.
4. If applicable, an outage notification will appear on the Overview tab of the Ignite HomeConnect app.
   • A message will appear indicating an outage is in progress.
   • Select Learn More to be directed to Shaw Support for more detailed outage information.
   • If you already have the app open, you can pull down on the Overview screen to refresh the display and check for an outage.

Note: It's possible for your modem to be online and have an outage notification appear; this is most common when an outage has been resolved but not yet removed from our system.

Related readings

• Service Updates & Outages
• Shaw Service Updates and Outages FAQ
• How To: Subscribe to Service Updates and Outage notifications