This article tells you everything you need to know to connect a Fibre+ Gateway to Shaw Fibre+ Internet services. This includes the following Fibre+ Gateway modems:
If you need answers to other common Self Connect questions, our FAQ article has you covered.
Before you begin
If you are also activating a Wireless 4K TV or Stream Player, connect your Fibre+ Gateway first and make sure it’s online with a white light before connecting your Player to power.
What's included
A power cord and coax cable are included with your Fibre+ Gateway. If something is missing from your kit, let us know. A 2-way splitter is not included, but can be requested.
You will need a Shaw ID and to download the BlueCurve Home app (Apple App Store | Google Play Store) to customize your WiFi settings for your Gateway.
Note: Global supply chain issues have left Shaw, and many other companies, with a shortage of ethernet cables. For this reason, your Self Connect kit may not include an ethernet cable as stated in your Install Guide.
Most customers do not require an ethernet cable to install and activate their equipment. If you need an ethernet cable to complete your Self Connect, please contact us and we will have one sent to you.
Placing your Gateway
Place your Fibre+ Gateway in a location central to where the Internet is most often used. Make sure your Fibre+ Gateway is out in the open and raised off the ground. Avoid placing your Fibre+ Gateway in a basement, in closed cabinets, or behind other objects.
Note: You should first set up your new Gateway in the same location as your previous modem to ensure a successful activation before moving it to a more optimal location.
Activating your Gateway
To activate your Fibre+ Gateway:
- After you’ve placed your Gateway, connect the coax and power cables to the back of your Fibre+ Gateway, and the other ends to their respective outlets.
- Wait up to 15 minutes for your Fibre+ Gateway to activate. The light on the top will change colours during activation, please be patient while this happens. It is finished when the light is white. You’re now ready to connect your devices to your new WiFi network.
Note: If your Gateway is stuck on a soft amber light for more than 5 minutes, the outlet may have a weak signal or no signal. Please try a different outlet if one is available. If the amber light remains stuck, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.
Connecting your devices
To connect your devices to your new home WiFi Network, follow the instructions that best fit your activation experience: first time Fibre+ Gateway customer or existing Fibre+ Gateway customer and BlueCurve Home app user.
If this is your first time with a Shaw Fibre+ Gateway (or you haven't used the BlueCurve Home app previously):
You can either use the default network name (SSID) and password on the bottom of your Gateway, or you can customize your WiFi name and password in the BlueCurve Home app.
If you’re happy with the default WiFi network name (SSID) and password provided on the bottom on your Gateway, please proceed to step 4.
If you would like to customize your network, follow these steps:
- Download the BlueCurve Home app (Apple App Store | Google Play Store) and sign-in using your Shaw ID. If you don’t have a Shaw ID, create one at register.shaw.ca.
- Once in the app, follow the prompts. If you don’t see any in-app prompts, tap Connect, then select your current WiFi network name, and tap the pencil icon in the top right corner.
- Enter your new WiFi Name and WiFi Password then tap Apply Changes.
You’re now ready to connect your devices to your WiFi network.
- Open your device’s WiFi Settings and select your new WiFi Network from the list of available networks and enter your password.
If any of your devices are still unable to connect to your network, please visit the device manufacturer's support website for assistance.
Once your Gateway and devices are connected, you can continue to customize your WiFi experience by setting usage limits, parental controls, dinner time and bedtime schedules, all by user profile or device. Learn more about how to use the BlueCurve Home app.
If you’re a current BlueCurve Home app user activating a new Fibre+ Gateway:
You can easily transfer your WiFi settings, profiles and Pods from your previous Gateway to your new Gateway using the BlueCurve Home app.
- Open your BlueCurve Home app to follow the prompts.
- If you don’t see any prompts:
- Tap the Account icon in the upper left corner
- Scroll down to Devices
- Select Activate BlueCurve Gateway and then Get Started
- If you don’t see any prompts:
- During the in-app flow, you will be given the option to Keep Previous Settings.
- Keep Previous Settings is recommended to avoid individually updating all wireless devices with the new network name and password, including Smart Home devices.
- Your devices should automatically reconnect to your new Gateway’s WiFi network.
To connect wired devices:
Attach an ethernet cable, from the device you’re hardwiring to the Fibre+ Gateway or an ethernet port in your wall, if your home is ethernet wired.
Read the FAQs below on alternative steps on how to set up your WiFi Network using a wired device and ethernet cable.
To connect a Shaw home phone:
If you're a Fibre+ Gateway with Phone customer, connect your telephone to the Tel 1 connection on your Gateway using a telephone cord (included with your phone's base unit).
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here.
Frequently asked questions
What kind of in-app prompts should I see in the BlueCurve Home app?
You will see prompts like these while activating your Fibre+ Gateway:
What should I do if don't see in-app prompts like the ones shown above?
To restart the connection process:
- Tap the Account icon in the upper left corner
- Scroll down to Devices
- Select Activate BlueCurve Gateway and then Get Started
- Follow the prompts
My phone’s camera (or QR reading app) does not recognize the QR code on the Fibre+ Gateway.
You can manually enter the CM MAC Number (found on the bottom of the device). Or contact your phone's manufacturer to learn how to enable a QR code reader on your device.
My Fibre+ Gateway is stuck on the amber light and activation failed.
The most common reason for this is that you've connected your Gateway to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us by visiting shaw.ca/chat or by using the My Shaw app.
How do I set up my WiFi network through a hardwired connection from my computer or laptop with an ethernet cable?
If you wired your computer or laptop to your Fibre+ Gateway using an ethernet cable, and need to set up your WiFi network, open a web browser, type “10.0.0.1” into the address bar, and press Enter. Follow the onscreen prompts to customize your network name and password.
I only see one WiFi network available from my Fibre+ Gateway, my last modem had two. Where’s my second network?
Fibre+ Gateway supports both 2.4Ghz and 5Ghz wireless networks, but these won't appear separately in lists of available networks. Instead, devices are routed to the optimal network using a feature called band steering.
Some of my 2.4 Ghz devices are having difficulty finding the network, what’s wrong?
Fibre+ Gateway supports most WiFi devices. However, certain devices may not have a compatible network card. Read Guide: Fibre+ Gateway for more information and, if necessary, visit your device manufacturer's support website.
How can I wire my Gateway and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled “IN”. Attach each of the other two cables to an “OUT” splitter port, and then to your TV box and Gateway.
How do I connect my Home Phone to my Fibre+ Gateway?
You can find a visual guide for connecting your Shaw Home Phone to your Gateway here. If you would like to add Home Phone, you can learn more at shaw.ca/home-phone, or contact us via chat at shaw.ca/chat or by using the My Shaw app.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Manufacturer documentation
Click here to download the equipment Safety Sheet and End User License Agreement (EULA).