This article will help you set up your Arris (SBG6782) or Cisco (DPC3848V or DPC3825) modem so you can start enjoying your Shaw Internet services. If you are setting up a Shaw BlueCurve Gateway modem, click here.

If you need help, contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429. If assistance over chat or phone doesn't work, a technician will visit your home.

What you'll need

A power cord, coax cable, and ethernet cable will be included with your modem. If something is missing from your kit, let us know. A 2-way splitter is not included in the box, but can be requested.

Along with your Shaw modem, you will need the following to complete your Self Connect.

You will need mobile Internet access to download the My Shaw app (Apple App Store | Google Play Store) or visit my.shaw.ca

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New Shaw customers

Welcome to Shaw! These instructions will walk you through creating a Shaw ID (username and password), logging in to My Shaw (our customer portal) to activate your Shaw Internet service, and using the My Shaw app to finish setting up your WiFi modem.

A. Set up and plug in your modem

  1. Attach the ends of the coax cable to your modem and a coax cable outlet.
  2. Attach the ends of the power cord to your modem and an electrical outlet.

B. Create a Shaw ID

  1. Go to my.shaw.ca on your mobile phone.
  2. Tap Register now to create your Shaw ID.

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C. Activate your service

  1. Return to my.shaw.ca on your mobile phone and sign in using your new Shaw ID.
  2. Under Activate Service, tap the Activate button and follow the prompts.

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D. Connect devices to WiFi

  1. Find your WiFi network name (SSID) and password (WiFi Key) on a sticker on your modem.
  2. Open each device's WiFi settings.
  3. Select your WiFi network name from the list of available networks.
  4. Enter your network password.

And that’s it! You can log in to the My Shaw website or app (Apple App Store | Google Play Store) anytime to manage your Shaw account. To rename your WiFi network or change your WiFi password, you will need to log in to your Arris or Cisco modem's admin page.

Current Shaw customers

Follow these instructions if you have existing Shaw services, are moving a modem to a new address, or have just added Shaw Internet services to your account.

A. Set up and plug in your modem

  1. Attach the ends of the coax cable to your modem and a coax cable outlet.
  2. Attach the ends of the power cord to your modem and an electrical outlet.

If the coax outlet is already being used by another device, you can use three coax cables and a splitter to connect both devices to the same outlet, as shown below.

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B. Activate your service
As a customer with existing Shaw services, you need to contact us to activate your Shaw WiFi modem. Contact us at shaw.ca/chat, using the My Shaw app, or by calling 1-844-574-7429.

C. Connect devices to WiFi

  1. Find your WiFi network name (SSID) and password (WiFi Key) on a sticker on your modem.
  2. Open each device's WiFi settings.
  3. Select your WiFi network name from the list of available networks.
  4. Enter your network password.

Best modem placement for WiFi

Ideally, you should place your modem in a central location in your home, out in the open, and raised off of the ground. Avoid placing the the modem in basements, in cabinets, or behind other objects. Try to keep the modem away from household appliances, metal or stainless steel objects, and electrical equipment.

Frequently asked questions

There two SSID or network names on my modem — which one should I use?
Your Shaw WiFi modem broadcasts both 2.4GHz (SSID-2.4) and 5GHz (SSID-5) frequencies.  For connected devices that support both frequencies, 2.4GHz offers better range or coverage while 5GHz delivers faster speed. We recommend using 2.4GHz for devices that frequently move around your home and 5GHz for those that are more stationary — especially if they will be streaming video.

How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your TV box and modem.

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What should I do with my old Shaw modem?
Please return your old modem as soon as possible to avoid unreturned equipment charges. The old modem will be properly recycled.

  1. Place the old modem and power cord into a sturdy cardboard box. Ensure there is cushioning material around the modem.
  2. Seal the box and affix the shipping label provided.
  3. Drop the box off at any Canada Post mailbox or outlet.
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