Below you'll find answers to common questions about Shaw’s Self Connect program. Self Connect enables you to quickly and easily set up your home Internet or TV equipment without a visit from a technician. Everything you need is shipped in a handy kit, with easy-to-follow instructions.
Frequently asked questions
Who is eligible for Self Connect?
Self Connect is available to new customers signing up for Internet-only service, existing customers adding Internet-only service, existing Internet customers upgrading their plan or modem, and Internet-only customers moving to a new address (some exceptions apply).
How long will it take to receive my Self Connect kit?
In most major cities, shipping is estimated to take 2 to 5 business days. In rural areas, shipping can take up to 11 business days.
Can I track the shipping status of my Self Connect kit?
Once the Self Connect kit has been shipped, tracking information will be provided via email so that you can track the status of your shipment.
What if I am missing an item from my Self Connect kit?
If you think you are missing an item, contact us at 1-844-574-7429 or using online chat support.
How do I activate my Shaw equipment once I have connected it?
Your Self Connect kit will contain easy-to-follow instructions. Depending on the hardware that you've ordered and the combination of other Shaw hardware (if any) you may be prompted to contact Shaw for activation assistance.