Below you'll find answers to common questions about Shaw’s Self Connect program.  Self Connect enables you to quickly and easily set up your home Internet or TV equipment without a visit from a technician. Everything you need is shipped in a handy kit, with easy-to-follow instructions.


Frequently asked questions

Who is eligible for Self Connect?

Self Connect is available to new customers signing up for Internet-only service, existing customers adding Internet-only service, existing Internet customers upgrading their plan or modem, and Internet-only customers moving to a new address (some exceptions apply).

How long will it take to receive my Self Connect kit?

In most major cities, shipping is estimated to take 2 to 5 business days. In rural areas, shipping can take up to 11 business days.

Can I track the shipping status of my Self Connect kit?

Once the Self Connect kit has been shipped, tracking information will be provided via email so that you can track the status of your shipment.

What if I am missing an item from my Self Connect kit?

If you think you are missing an item, contact us at 1-844-574-7429 or using online chat support.

How do I activate my Shaw equipment once I have connected it?

Your Self Connect kit will contain easy-to-follow instructions. Depending on the hardware that you've ordered and the combination of other Shaw hardware (if any) you may be prompted to contact Shaw for activation assistance.

What if I need additional help?

For additional support, customers can visit, use online chat support, or contact us at 1-844-574-7429.

When will my billing start?

For new Shaw customers, billing will start on the day equipment is installed or by day 14, following your order date.

What if I don’t install my equipment within 14 days of placing my order?

You can still proceed with self-installing your equipment after 14 days of receiving it.

If I am upgrading Shaw equipment, how do I return my old Shaw equipment?

You can use the same box that your new equipment was sent in. Secure the box, apply the return label to the box, and drop it off at your nearest Canada Post location.

What happens if I don’t return my old Shaw equipment?

You will have 45 days following your order date to return your old Shaw equipment. If we don't receive the old equipment within 45 days, unreturned equipment charges will be applied to your account.

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