This article will help you set up your Arris (SBG6782) or Cisco (DPC3848V or DPC3825) modem so you can start enjoying your Shaw Internet services. If you are setting up an Ignite WiFi Gateway, click here.
If you need answers to other common Self Connect questions, our Self Connect FAQ article has you covered.
What's included
A power cord, coax cable, and ethernet cable are included with your modem. If something is missing from your kit, let us know. A 2-way splitter is not included but can be requested.
Note: Please completely remove any plastic wrapping from your Shaw modem.
Connecting your modem
Follow these easy steps to connect your Shaw modem:
- Attach the ends of the coax cable to your modem and a coax cable outlet.
- Attach the ends of the power cord to your modem and an electrical outlet.
Activating your modem
Once the coax and power are connected, your modem will activate automatically. Activation can take up to 15 minutes and is complete when the first four lights on your modem (Power, DS, US, Online) are solid green.
If any of the first 4 lights are blinking and do not become a solid light, you might have connected your modem to a coax wall outlet that is inactive or has a weak signal.
- Try using a different coax outlet.
- If you use a cable splitter, try removing it.
- If you have a space coax cable, try using it instead.
If another outlet isn’t available or you can't activate your modem, please contact us.
Connect your devices to WiFi
Follow these steps to connect your devices to your WiFi network.
- Find your WiFi network name (SSID) and password (WiFi Key) on a sticker on the side or top of your modem.
- Open each device's WiFi settings.
- Select your WiFi network name from the list of available networks.
- Enter your network password.
For more information about how to use and customize your modem settings click here.
If you need assistance connecting your devices to your new WiFi network, please consult your device manufacturer's support services.
Frequently asked questions
Here are our FAQs for having an optimal modem activation experience.
Where should I place my modem?
Ideally, you should place your modem in a central location in your home, out in the open, and raised off of the ground. Avoid placing your modem in basements, in cabinets, or behind other objects. To avoid WiFi interference, try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.
My activation failed — is there anything else I can try?
The most common answer to this issue is that you've connected your modem to an inactive coax wall outlet. Try using a different coax outlet, if available. If another outlet isn’t available or it still doesn’t work there, you will need to contact us.
There are two SSIDs or network names on my modem — which one should I use?
Your Shaw WiFi modem may broadcast both 2.4GHz (SSID-2.4) and 5GHz (SSID-5) frequencies. For connected devices that support both frequencies, 2.4GHz offers better range or coverage while 5GHz delivers faster speed. We recommend using 2.4GHz for devices that frequently move around your home and 5GHz for those that are more stationary — especially if they will be streaming video.
How can I wire my modem and TV box to the same coax outlet?
If you have two devices that need to share the coax outlet, you’ll need a 2-way splitter and 3 coax cables. Attach one cable to the wall outlet and splitter port labelled IN. Attach each of the other two cables to an OUT splitter port, and then to your TV box and modem.
Need to return some equipment?
A return shipping label should be provided in your kit. For instructions on how to return equipment to Shaw, including if you need a return shipping label provided to you or if you are moving, see How To: Return Shaw equipment.
Need additional support?
Connect with us anytime by clicking the blue chat bubble on this page, visiting shaw.ca/chat or by using the My Shaw App. The quickest support for activating your equipment is available from 7am-9pm PT, seven days a week.
You can log in to the My Shaw website or App (Apple App Store | Google Play Store) anytime to manage your Shaw account.