Advanced Security is enabled when you subscribe to Shaw Network Security. To access your Advanced Security features, simply go to the Home tab and select Advanced Security in the Ignite HomeConnect App or web portal.
When enabled, Advanced Security will detect and block network threats in real-time. You'll receive notifications as threats are detected, and you can check the dashboard anytime for a summary. This article covers how to access Advanced Security and what to do when a threat is detected.
Note: Advanced Security requires a subscription to Shaw Network Security.
Here's how to access the Advanced Security dashboard in Ignite HomeConnect.
The Advanced Security Card provides a summary of how many security risks it helped block in the last week. It also has a convenient link to the Advanced Security Dashboard. If you dismiss the summary card information, it will reappear in one week with a new summary of risks it blocked. Here's how to access the Advanced Security Card in Ignite HomeConnect.
Threats are split into two main categories:
To make things easy to manage, your devices are listed with the associated number of threats.
There are a few different threat types that Advanced Security can detect and block. Here are the details on each threat type, and some tips on what to do when they come up.
Suspicious Site Visit
Unauthorized Access Attempts
Targeted Network Attack
IP Reputation Threats
Some threats such as Targeted Network Attack, Suspicious Device Activity or Unauthorized Access Attempt may need you to take further action to resolve them.
The Ignite HomeConnect App can send notifications to your device to alert you of the following threat types:
Here's how to enable threat notifications:
Note: You can check your threat history any time in the Notification Centre or see recent threats in the Advanced Security dashboard. Email and text notifications aren’t available at this time.
If Advanced Security has blocked access or content that you know is safe, it can quickly be reversed. Access can be given to blocked content for one hour at a time, and access can be given to a blocked device for thirty days at a time.
For example, you're navigating to a website that was blocked, or you're trying to access your IP camera that's in your garage.
Note: Allowing access to content or devices considered dangerous may put your network at risk, so it'll only be unblocked temporarily.
If you'd like to disable Advanced Security, you can do so in the Ignite HomeConnect App or web portal. We highly recommend keeping Advanced Security enabled to stay protected from network threats—but if you want to turn it off, here's how to do it:
To enable Advanced Security again, follow the enablement steps above