Shaw Support: Internet Troubleshooting

How To: View Active Time Details in Rogers Xfinity

Active Time Details is a feature included with Rogers Xfinity that provides insight into which apps and websites are being used most by a Rogers Xfinity profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more

Shaw Internet Services FAQ

Learn more about our Internet services with our frequently asked questions. Shaw Internet services are available to customers throughout western Canada and into Ontario. To find a list of our Internet services visit Shaw Internet plans. Shaw Internet... Read more

Control smart home devices with Rogers Xfinity

Rogers Xfinity just got smarter with controls for popular smart lighting, plugs, thermostats and door locks—all in the same convenient app where you manage and protect your home WiFi network and connected devices. All you need is the Rogers Xfinity a... Read more

How To: Uninstall McAfee Multi Access Apps

We’re dedicated to bringing the very best in connectivity to Canadians and regularly review our products and services to ensure the best possible experience for our customers. This sometimes leads to the removal of older products and services. As par... Read more

About: Advanced Security

Advanced Security is included with a subscription to any Rogers Internet bundle, and can be activated in the Rogers Xfinity app (formerly known as the Rogers Xfinity app). This feature monitors your home network for online threats in real-time and al... Read more

Advanced Security FAQ

Advanced Security is included with a subscription to Rogers Xfinity Internet. This feature monitors your home network for online threats in real-time and alerts you of any suspicious activity. Find answers below to frequently asked questions about Ad... Read more

How To: Use Advanced Security

Advanced Security monitors your home network for online threats in real-time and alerts you of any suspicious activity. To access your Advanced Security features, go to the Home tab in the Rogers Xfinity app and select Advanced Security. When enabled... Read more

Shaw Tech Tip: Can I change my dynamic IP address?

Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more

How to setup Active Time Limits with Rogers Xfinity

Learn how to set up Active Time Limits with Rogers Xfinity. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. Setting Active Time Limits When Activ... Read more

Rogers Xfinity app FAQ - Protected Browsing

Find frequently asked questions about how Protected Browsing works in the Rogers Xfinity App (formerly known as Ignite Home App). Protected Browsing FAQs Learn more about how Protected Browsing works in Rogers Xfinity app with these frequently asked ... Read more

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