Find solutions on everything from modems and connectivity, to setting up email on your mobile device.
Active Time Details is a feature included with BlueCurve Home that provides insight into which apps and websites are being used most by a BlueCurve Home profile. Once activated in a profile, the profile will display how long certain apps and websites... Read more
Learn more about Shaw Internet services with our frequently asked questions. Where can I find a list of Shaw’s Internet plans? You can view all of Shaw’s Internet plans here. What are the Internet speeds offered by Shaw? Shaw currently offers the fol... Read more
McAfee File Lock is included with Multi Access and allows you to store private files in a secure, personal vault on your PC computer, a shared network drive or on removable media, such as a USB drive, CD or DVD. Files in the vault are not visible and... Read more
As a BlueCurve Network Security subscriber, you can easily access and download McAfee True Key from the My Shaw website. This article covers the supported browsers for True Key, and how to install or uninstall it from your devices. Note: Installation... Read more
McAfee True Key Premium is a password management tool that's included with a subscription to BlueCurve Network Security. With True Key, you are the password, making it easier and safer to unlock your digital world. Forget about the hassle of remember... Read more
McAfee Multi Access apps are included with a subscription to BlueCurve Network Security. If you've installed any included McAfee software on your devices and wish to remove it, you can do so at any time. This article provides a walk through on how to... Read more
BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security, and is activated in the BlueCurve Home app or web portal. This feature monitors your home network for online threats in real-time, and alerts you of any suspic... Read more
As a BlueCurve Network Security subscriber, you can easily access and download your McAfee Multi Access apps from the My Shaw website. Each device type (Windows, Mac, iOS & Android) comes with a different McAfee security app, and the installation ste... Read more
McAfee Multi Access is a suite of security apps available to BlueCurve Network Security subscribers across Windows, Mac, IOS and Android devices. With protection for 10 devices included, you're assured that all your files and personal data are safe f... Read more
Shaw Network Security is an add-on feature that protects your WiFi network and connected devices against all network threats. From computers and mobile phones, to home security cameras and smart thermostats—Shaw Network Security has you covered! This... Read more
BlueCurve Advanced Security is included with a subscription to BlueCurve Network Security. This feature monitors your home network for online threats in real-time, and alerts you of any suspicious activity. Find answers below to frequently asked ques... Read more
BlueCurve Advanced Security is enabled when you subscribe to BlueCurve Network Security. To access your Advanced Security features, simply go to the Connect tab in the BlueCurve Home app or web portal. When enabled, Advanced Security will detect and ... Read more
Wondering if you can change your dynamic IP address? Your Shaw modem is assigned a dynamic IP address automatically, which we cannot change by request. Points to consider While your IP address is dynamic, it is meant to stay the same for a long perio... Read more
Find frequently asked questions about how the downtime scheduler works in BlueCurve Home. Downtime scheduler FAQ What is the downtime scheduler and how does it work? Downtime scheduler is a feature in BlueCurve Home that allows you to automatically p... Read more
With the downtime scheduler in BlueCurve Home, you can automatically pause internet access on a schedule that works for your home. Set a schedule for bedtime, homework, dinner, or anytime you want. Up to four schedules can be set per day of the week.... Read more
Learn how to set up Active Time Limits with Shaw Home. An Active Time Limit provides awareness of how long a profile is active on your home network, to help your family promote healthy Internet usage habits. Setting Active Time Limits When Active Tim... Read more
Find frequently asked questions about how Protected Browsing works in BlueCurve Home. Protected Browsing FAQs Learn more about how Protected Browsing works in BlueCurve Home with these frequently asked questions. What is Protected Browsing? Protected... Read more
Find frequently asked questions about how Active Time features work in BlueCurve Home. Active Time Limits Learn more about Active Time Limits with these frequently asked questions. What is an Active Time Limit? An Active Time Limit provides awareness... Read more
Find frequently asked questions about how to use Parental Controls in BlueCurve Home. Parental Controls Learn more about how Parental Controls work in BlueCurve Home with these frequently asked questions. How do Parental Controls for BlueCurve Home w... Read more
With Shaw Home you can pause or unpause Internet access for a user or device. Pausing Internet access prevents that user from going online while connected to your home network. How to pause Internet access To pause Internet access using Shaw Home, fo... Read more
Learn how to set Parental Controls with Shaw Home. Turn on Parental Controls to reduce the risk of accessing objectionable websites and apps, and enable protective search settings for Google, Bing and YouTube Setting Parental Controls Parental Contro... Read more
Find answers to commonly asked questions about WiFi connectivity, network issues, and how to improve download speeds. Frequently Asked Questions My Internet isn't working — is there an outage in my area? An outage can cause a disruption in your Inter... Read more
Learn about how you can improve your Internet security with these Web browser security tips. Internet browsers allow you to safely and quickly access online content and your favourite websites. McAfee Internet Security is a complete virus and online ... Read more
Learn more about Internet security with tips on how to keep you safe while online with our Internet Security frequently asked questions. McAfee Internet Security is a complete virus and online protection suite which is supported by McAfee and availab... Read more
The Cisco DPC3848 modem allows parents and guardians the ability to create custom parental controls to limit access to any aspect of the Internet they wish. With the ability to create custom filters of keyword, website and device blocks. Many feature... Read more
Email spam is a common issue that can cause larger security issues with your computer or device. Learn how to protect yourself from email spam with these resources. Protecting yourself from email spam Q: Who likes getting spam in their email?A: No on... Read more
McAfee WebAdvisor provides useful features that keep you safe while you search the web, like security checks, search, download, and password security protection. WebAdvisor is only available on PCs running Windows Vista or newer operating systems. Ac... Read more
Learn more about using McAfee Internet Security tools and any complications that they may cause with your Internet experience. This guide will provide information about, and links to, tools which will help you resolve any complications that you might... Read more
Shaw Secure 13.6 is a new updated version of Shaw Secure available to Windows users (excluding Windows Phone, RT, and XP, and earlier) which has been designed to accommodate touch screen environments.Along with the new touch-capable interface, versio... Read more
Learn how to remove McAfee by using the McAfee Consumer Product Removal (MCPR) tool to remove data completely for a McAfee Security product installation on a supported Windows operating system. How it works The McAfee Consumer Product Removal (MCPR) ... Read more
The vulnerability scanner feature in McAfee Internet Security manages your computer's updates so that you no longer have to wait to be notified when a program update is available. Updates will be automatically found and offered by McAfee Internet Sec... Read more
Shaw Secure 12.8 is an updated version of Shaw Secure available to Windows 8 and Windows 8.1 users (excluding Windows Phone and RT) which has been designed to accommodate touch screen environments. Along with the new touch-capable interface, version ... Read more
When you have McAfee Internet Security installed on your Windows computer, and you use a search engine, green checkmarks will appear next to websites that McAfee has deemed safe to visit. If you see a search result with a green checkmark that you thi... Read more
McAfee Internet Security is an application that can protect your computer against malware and viruses. It's available free to all Shaw Internet customers. Below you'll find links to support articles that will help you install the app, run a virus sca... Read more
Like a paper shredder, McAfee's Shredder tool will securely and permanently delete digital documents you no longer want. You can rest easy knowing that shredded files can't be recovered and won't fall into the wrong hands. How it works You can choose... Read more
McAfee's QuickClean tool improves the performance of your Windows computer by identifying and erasing unnecessary files, e-mails, and junk that take up valuable space and slow down your computer. How it works QuickClean allows you to specify which sy... Read more
Are you using an app or device that won't work while McAfee Internet Security is running? This can happen when "ports" have been blocked or limited. You can open a port so the device or app can access the Internet. Open a port Open McAfee. Navigate t... Read more
The parental controls in McAfee Internet Security (free to Shaw customers using Windows computers) can help you set restrictions on your children's Internet use. You can limit the type of content your child views, block specific websites, and restric... Read more
Running a virus scan can help you to identify and eliminate the threats caused by viruses and spyware. Running scans on a regular basis can ensure that these threats are dealt with quickly. Run a virus scan using McAfee Internet Security Open McAfee ... Read more
Scheduled virus scans are one of the best ways to ensure the protection of your computer from malicious activity like viruses and spyware. How to schedule a virus scan Open McAfee Internet Security. Click Virus and Spyware Protection. Click Scheduled... Read more
McAfee Internet Security is a complete virus and online protection suite provided free of charge to Shaw customers using Windows computers. Before you start Before installing McAfee Internet Security, remove any existing antivirus apps from your comp... Read more
If you'd like to uninstall the McAfee Internet Security application from your Mac or Windows-based computer or laptop, just follow the instructions below. How to uninstall McAfee on your Windows computer In the Start menu, select Control Panel. Click... Read more