Intermittent Internet Signal Drops

[timohlhauser]

I have an issue with my internet signal dropping for no apparent reason.

This has been happening for at least a year now and I have contacted support, gone through all of the troubleshooting protocols, and had a tech come to my house. Nothing has fixed the problem. It's not the WIFI or the routers because when the signal drops I lose all connections on all devices, WIFI and wired. This leads me to believe that the interruption is coming from outside of the house. The signal drops at least once a day right now. It has varied from several times a day to once every 2-3 days. The interruption lasts for about 5-10 seconds before returning. It's very inconvenient and annoying and Shaw doesn't seem interested in fixing it.

I live in NW Calgary and I'm wondering if anyone else in the area is having the same issue. 

[mdk]

@timohlhauser -- had a tech come to my house

Did the technician work only near Shaw's "demarcation box" -- that box on the outside of your house, where one coaxial-cable runs to the nearest telephone-pole, or did the technician come with the large truck with the "cherry-picker" to go up the telephone-pole, to check the signal at the pole?

[timohlhauser]

Here in Calgary all of the lines are underground, but the tech was looking at the big green box in the alley. Then he came in the house and replaced a small section of co-ax inside the house. I don't know if he did anything to the box on the outside of the house.