iPhone Email Not Working (Exchange Account)

[appleMacTech]

It's 1:10 PM PST on July 22, 2024 and our IMAP e-mail accounts are working once again (Apple Mail) on both of our iMacs after this morning's outage. Shaw webmail also works when accessing it with a browser.

But the e-mail accounts on my iPhone do not work at all. I've been using Exchange accounts on my iPhones through Shaw since 2011 without any issues.

So what is the problem all of a sudden? What has Shaw/Rogers changed?

Server is wm.shaw.ca configured as per this URL:

https://support.shaw.ca/t5/internet-articles/how-to-use-shaw-internet-services-with-apple-products/t...

Worked perfectly for 13 years up until today.

[appleMacTech]

Error message is "unable to verify account information". I have 8 different Shaw e-mail accounts on my iPhone and this happens on every Single account. Using very latest version of iOS 17.5.1.

[mdk]

@appleMacTech wrote: this happens on every Single account. 

That makes sense, if their "authentication server" was FUBAR -- not responding, or not correctly responding.

Are you still having this issue, or was it just "transient" ?