Is shaw going to pro rate?

Dhszhdh · ‎2024-01-07

It seems that every week the internet in edmonton dies for about 30 mins across the entire week.

I'm getting kind of sick of paying for service I can't access.

Is shaw going to pro rate all of their customers in edmonton for the current outage that has been going on for 3 hours without any documentation?

mdk · ‎2024-01-08

It seems to have been a difficult issue to resolve:

Live Updates:

01/08/2024 10:19 MT

Services in the area have been restored. Thank you for your patience.

01/08/2024 08:08 MT

Technicians are still on site working to resolve this as soon as possible.

01/08/2024 05:33 MT

Technical crews are dispatched to arrive on site to investigate this matter.

01/07/2024 20:45 MT

On-site technicians continue working diligently to resolve this outage.

01/07/2024 18:09 MT

Technicians are on site working to resolve this issue.

01/07/2024 15:55 MT

Technicians are still working to resolve this as soon as possible.

01/07/2024 12:58 MT

Due to the complexity of this outage, our technicians are still working to resolve this issue.

01/07/2024 06:27 MT

Work to restore services in the area continues.

01/06/2024 21:43 MT

Our technicians continue to repair services through the night. We apologize for the extended disruption.

01/06/2024 18:39 MT

Tech crews continue to work in the area to restore services.

01/06/2024 14:24 MT

Technical crews are dispatched to arrive on site to investigate this matter.

01/06/2024 12:07 MT

We're looking into it. Stay tuned for updates.

-- were you affected by this outage: https://support.shaw...