Mail unable to verify account password

gmacpherson
Grasshopper

I changed my email password on the Shaw website but when I entered it into the Mail app on my Mac it responded with "Unable to verify account password".

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How much (or little) elapsed time between the password-ch...

mdk
Legendary Grand Master

How much (or little) elapsed time between the password-change and the attempt to use the new password?

Can you please try again?

If you try to login to Shaw WebMail, does the new password work?

 

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yes

Logmar94
Grasshopper

yes

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I don't know why this happens when the Shaw mail password...

SquamishEd
Grasshopper

I don't know why this happens when the Shaw mail password is changed, but the solution seems to be to delete the Shaw account on the Mac side and add a new account. The computer then automatically connects to Shaw and downloads the Inbox/Sent/Drafts mail. 

 

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That’s what I’ve been doing for three days with no succes...

holypiper
Grasshopper

That’s what I’ve been doing for three days with no success. I think this is a Rogers F-up!

 

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If I delete my account and then add it again, will I stil...

JBlackburn
Grasshopper

If I delete my account and then add it again, will I still have all of my old emails there?

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What do you mean delete your account?

rstra
Grand Master

@JBlackburn What do you mean delete your account? 

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-- by "account", do you mean an "account" within your Mac...

mdk
Legendary Grand Master

@JBlackburn -- by "account", do you mean an "account" within your Mac Mail app?  Each "account" will access a different mail-server, with different credentials, e.g. "JoeB(at)Yahoo" & "BJ(at)Gmail" IDs.

 

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I deleted my account and indeed everything from my in-box...

alib
Grasshopper

I deleted my account and indeed everything from my in-box disappeared, but I cannot restore/add my account. Possibly this is a Mail version issue?

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wrote: I cannot restore/add my account.  What happens whe...

mdk
Legendary Grand Master

@alib wrote: I cannot restore/add my account. 

What happens when you try? Error-messages?

Are you following the guide:

 https://support.shaw.ca/t5/internet-articles/how-to-set-up-email-in-apple-macos-mail/ta-p/5616

?

 

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