Modem

[Wolans]

I have lost my 5G network on Shaw wi-fi.. It is not recognized.  I have an Arris SBG6782 wired modem.

Green and blue lights are solid and flashing.

I do have another network but prefer the 5G.

Is the modem the problem?

Russell

[rstra]

@Wolans  If a power cycle didn’t fix the problem, you may need to do a pinhole reset.

https://support.shaw.ca/t5/internet-articles/guide-arris-advanced-wifi-modem-sbg6782/ta-p/5158

[Wolans]

Thanks. Before I did a pin reset I rebooted the modem and it worked.

Why does the 5G network pop out, happens quite frequently.

Russell

[rstra]

@Wolans  Not sure, I haven't had that model for a few years, maybe it is faulty, you could see about getting a replacement.

[mdk]

@Wolans -- is the modem the problem?

Possibly.  When you "lose" that network, does the "5Ghz" lamp on the front of the modem go dark?

If so, then I agree that you should contact Shaw (1-888-472-2222) to get a replacement (either the same model, or the newer XB7 or XB8 models).

[Wolans]

I have not looked.

Next time 5G pops out I will see if the 5Ghz lamp goes out.

If so, I will ask Shaw for a new modem.

[Wolans]

Next to my network, it says weak security.

Can you advise how to remedy this?

[mdk]

@Wolans -- Next to my network, it says weak security.

Over the years, there have been several protocols for wireless communications:

• 1st generation: WEP -- https://en.wikipedia.org/wiki/Wired_Equivalent_Privacy
• 2nd generation: WPA -- https://en.wikipedia.org/wiki/Wi-Fi_Protected_Access
• next generations: WPA2 & WPA3 -- same hyperlink as above

In your case, your device is connecting via WEP to the SSID of some access point, such as a third-party router, or a less-than-optimally-configured Shaw cable-modem.  WEP is less "secure" than the newer protocols, making it more suspectible to "packet-sniffing".

To what device is your computer connecting? Can you configure that device to use WPA2 or WPA3?

[Wolans]

My MacBook and Ipad are  connecting to Arris SBG6782.

I think I need to reconfigure to WPA3. How do I do this?

[rstra]

@Wolans You will find instructions here:

https://support.shaw.ca/t5/internet-articles/guide-hitron-advanced-wifi-modem-cgnm-2250/ta-p/6836

Not sure it does WPA3.