Never notified of final bill -- then sent to collections agency

sahbailey_14
Grasshopper

A couple of months ago I closed my account with Shaw when I moved across the country. I signed up for email notifications about bills, but never received an email notifying me there was an outstanding balance on my account. Today, I received a phone call from a collections agency notifying me that the debt has already been sent into Equifax and will be a blackmark on my credit score. I called Shaw to figure out why they never notified me (via email OR phone) that there was an outstanding balance before sending it to a collections agency. I have two questions:

1) Can you please explain to me why I was never notified of this bill? 

2) I've now paid the collections agency, but I would like Shaw to do something to fix the issue on my credit history. Please advise.  

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3 Replies

It's best to reach out and speak to one of our account sp...

shaw-ada
Moderator
Moderator

@sahbailey_14 It's best to reach out and speak to one of our account specialists about this.


@sahbailey_14 wrote:

A couple of months ago I closed my account with Shaw when I moved across the country. I signed up for email notifications about bills, but never received an email notifying me there was an outstanding balance on my account. Today, I received a phone call from a collections agency notifying me that the debt has already been sent into Equifax and will be a blackmark on my credit score. I called Shaw to figure out why they never notified me (via email OR phone) that there was an outstanding balance before sending it to a collections agency. I have two questions:

1) Can you please explain to me why I was never notified of this bill? 

2) I've now paid the collections agency, but I would like Shaw to do something to fix the issue on my credit history. Please advise.  


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I have been having a similar issue.  They sent the final...

JoelB
Grasshopper

I have been having a similar issue.  They sent the final bill to the wrong address and I did not realize I had an outstanding balance (equipment was also shipped back and I verified it was received with a support analyst).  GS Contact Center contacted me and advised that they had placed my account in collections.  The same day I received the call I paid the bill and was advised that it would not affect my credit score.  Two months later it showed up on my credit report and immediately took my credit score from 859 to 773 … for a $214.00 bill I paid immediately after I found out about it.  I have a couple homes and have been using Shaw on and off for 20+ years.  I am so angry and disappointed with Shaw.  

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try to contact transunion and equifax and report them as...

cpmrich36
Grasshopper

try to contact transunion and equifax and report them as wrong credit report and hope they upp your credit score and file descrepity.  hope you file legal action over the wrong credit score for a bill that already paid.  shaw should be ashamed, i never will be a customer again.  hope they fix it.  hope your new house morgage doesnt get affected.  

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