I just found out Shaw no longer supports setting up email clients. As result I had difficulty setting up my shaw mail to work with outlook. After a while I captured what works for settings and captured screenshots. I hope this helps you.
This would be really helpful but I don't see your PDF anywhere to view. I looked at the Shaw instructions in the link from their reply to you but there's nothing for Outlook 365. It's hard to find anything useful for setting up Shaw on Outlook 365.
Why don't you at least try to be useful. Shaw does not show how to set up Outlook 365 in anyway. So right now I can't sync my Desktop with my phone or tablet. Maybe it is time to dump SHAW since they provide ZERO support.
Would you happen to have those instruction still. SHAW has ZERO clue on this and they don't even list it on their site. Having a complete nightmare.
So it seems that my problem is deeper. On their webmail app the calendar is not talking to Outlook. When you go into Webmail then preferences then mobile devices it shows these in "Needs Provisioning" status.
And of course SHAWS response is "Have you checked the Website"