@Marnie007 You can blame Microsoft for the new outlook it has nothing to do with Rogers/Shaw. Microsoft has been notifying customers for over a year that the old Outlook will be retired and the new one will be mandatory. I presume you don't log into shaw webmail directly and you preferred to use the original Outlook, if this is the case I'm not sure your gonna be happy. Maybe someone else on here knows how to personalize the new Outlook email client so you can have your family picture displayed again. Sorry wasn't more help for you.