Outlook mobile on iOS

[wynford]

I've been trying to setup Microsoft Outlook mobile on my iphone and keep getting connection errors... Is there a step by step guide on how to setup Outlook mobile on iOS?

Thanks

[rstra]

Here are the recommended settings for email on mobile devices.

https://support.shaw.ca/t5/internet-articles/how-to-set-up-your-shaw-email/ta-p/6497

[wynford]

I tried those settings from that link, but a no go... keep getting...

Unable to login

Invalid IMAP username and/or

password. Please check your IMAP

username and password and try again

And I know I'm entering the right info

Guess I'll just stick with the default iPhone mail app

[mdk]

@wynford --  Invalid IMAP username and/or password. Please check your IMAP username and password 

Access Shaw WebMail, and enter the same ID and password. Do you get logged-in, or do you get an error-message ?

You may use the My Shaw Portal to change the E-mail password for your ID.

Is it something simple like "CAPS LOCK" accidentally being enabled on your keyboard?

[wynford]

I was able to login to webmail last night, but I cannot right now and caps were not on on my iphone

[wynford]

Webmail is working now and I was able to login

[mdk]

@wynford -- earlier this week, in a conversation with Shaw, I was told that the "unable" response is a known system-wide issue, and that they are working on it.  For me, waiting a few seconds, and then clicking "Sign In" a second time is sufficient to successfully logon.