Phone is "paused" on BlueCurve, but I do not have BlueCurve

Lord_Montague
Grasshopper

My phone's internet access suddenly became blocked a couple days ago - anytime I try and access a webpage, I get a message saying my device has been paused on BlueCurve, and to un-pause it through the BlueCurve app.

Thing is, I don't have a BlueCurve modem/setup. I called tech support and they had no suggestions other than to restart my modem, which fixed it temporarily but a few hours later I again am getting blocked by BlueCurve.

Any idea what's going on here and what I can do to fix it? 

2 Replies

Which modem do you have? Which wifi network is your phone...

rstra
Grand Master

Which modem do you have? Which wifi network is your phone trying to connect to?

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-- since you already have been in contact with Shaw Suppo...

mdk
Grand Master

@Lord_Montague -- since you already have been in contact with Shaw Support, I recommend that you again make contact with them. I think that none of the contributors to this peer-to-peer discussion forum can offer any assistance.

Is your phone an iPhone 11 or 12? Those devices can change their MAC-address, to get a different IP-address from your WiFi-enabled cable-modem, each time it connects. Do you do any "filtering" of MAC-addresses within your setup of your cable-modem?

 

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