Somewhat strange that we don't have the same problem on o...

[trulaw]

Somewhat strange that we don't have the same problem on our ipads, or if I use Firefox (which I refuse to do on a regular basis), or on my Android App for Shaw email. Shaw has been blaming Google for this ongoing problem for too long. Everything else I do on Google works just fine so is Google somehow discriminating against Shaw Webmail???? NOT!

[mdk]

@trulaw -- recently, for me, the frequency of the "unable" message has greatly decreased.  So, it's quite possible that Shaw has done something to their "back-end" systems.

[Rajsohi11]

I have been having a problem with shaw webmail for over 2 months now. I have constantly changed my password and used different browsers. I am very irate.  Always getting the run around 🙄 from shaw.. I'm starting a  online class shortly and need emai access. 

[rstra]

@Rajsohi11  You should probably set up an email client.

[Edward8237]

How do I clear my chache?

[CarlaAndBill]

I have the issue with google chrome.  Not on my iphone or using Firefox

[shaw_eric]

test

[VitoG]

unable to communicate with log in service

unable to communicate with log in server

[mdk]

@VitoG -- welcome to this peer-to-peer discussion forum. It is not a direct path to Shaw Support.

As has been mentioned several times in this discussion thread, clicking again on the "Sign In" button seems sufficient to successfully logon.

[seadooman]

It is NOT solved. Sometimes it is not a problem but most often it requires me to try many, many times. 

Why is it Ok sometimes and not others. I have tolerated this problem for many years.

It occurs on several computers. This needs a PERMANENT fix at your end.