Why has the option to enter the MAC address from the shawopen wifi menu in internet been removed?

py8
Grasshopper

I have been trying to add a device through the the shawopen devices menu. The add MAC address option has been removed. Can you please bring it back or add my device's MAC address to it? I am unable to use the method "connect device" which only registers the device being used. 

 

Thank you!

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Connecting to the Shaw Go wifi hotspot using the MAC addr...

shaw-ada
Moderator
Moderator

@py8 Connecting to the Shaw Go wifi hotspot using the MAC address has been decommissioned to make it easier and more secure.  Here are 3 ways on how to connect to Shaw go wifi hotspot!

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I am unable to use any of these ways to connect to the Sh...

py8
Grasshopper

I am unable to use any of these ways to connect to the Shaw go wifi hotspot. The only way that is possible is a manual MAC address entry. Can support do this for me please?

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-- have you tried using the My Shaw Portal to add a devic...

mdk
Grand Master

@py8 -- have you tried using the My Shaw Portal to add a device?

My Shaw -> Services -> Internet -> scroll-down to Shaw Go WiFi devices -> scroll-past your currently-connected devices -> Add

 

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The "Add" option does not show up for me.  The only optio...

py8
Grasshopper

The "Add" option does not show up for me.  The only option I have is "Connect", which I have previously mentioned does not work.

Again, I would like Shaw support to manually enter a MAC address for me. This is the only way that I can connect the device.

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Hey     If you don't have the Add option, the Connect Now...

shaw-don
Moderator
Moderator

Hey @py8 

 

If you don't have the Add option, the Connect Now link should take you to a submit device registration page. Once submitted it may take 24-48 hours before the device is added. If still not showing up as an added device, I would recommend getting in touch with tech support for them to look into. 

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I would like to reiterate that I am unable to add the dev...

py8
Grasshopper

I would like to reiterate that I am unable to add the device using the Connect Now link. The only method that I can use is the manual MAC address entry. I would like a support member to enter the MAC address manually so I can use the device. I have tried every other option that has been given to me. None of the other options work for me.

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Go to a ShawOpen hotspot and: Open Settings. Select Wi-F...

rstra
Grand Master

@py8 Go to a ShawOpen hotspot and:

  1. Open Settings.
  2. Select Wi-Fi.
  3. Select ShawOpen from the available networks.
  4. Complete your registration by signing in with your Shaw ID.
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If you can reread the previous messages earlier, I have m...

py8
Grasshopper

If you can reread the previous messages earlier, I have mentioned four times that none of the options to register the device works. The only way to register the specific device I have is to manually enter the MAC address of the device. I repeat, the only way to register the device I am trying to register is by entering the MAC address. The other options that each one of you have given me do not work.

 

As I have stated previously, I want Shaw support to manually enter the MAC address of the device that I am trying to connect to ShawOpen wifi.

 

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That’s strange, it should work using a Shawid associated...

rstra
Grand Master

@py8 That’s strange, it should work using a Shawid associated with an active account. You will have to call or chat in to Shaw for assistance.

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