Wifi going out at night

[Bugaboomag]

Is anyone else having regular issue with the internet shutting down at night time. I’m currently experiencing it for the 8th time this month where anytime between 11pm- 8am my internet is just not available and the modem won’t connect to the server. I’m only ever home in the evenings and if this is a regular issue for other people, I’ll reconsider shaw altogether. 

[mdk]

Have you checked Shaw's scheduled outages web-page for your area? Shaw typically schedules outages between 1 AM and 6 AM (Pacific).

They usually say "sometime", and "service will be restored as soon as possible" -- not always the full declared length of the outage.

[Bugaboomag]

Yeah, multiple times 😕

[shaw-tony]

@Bugaboomag that is definitely not normal to be going out so many times in a month unless it's related to our scheduled maintenance posted on our support page here. When your internet goes out, is the light on top of the modem still white or does it turn to a different color? What troubleshooting steps have you tried during the outage time?

[billyLittle]

• this happens with my wifi every single night. the wifi won't work , everything thing in the house is unable to connect until about 9am. every day. 
• tried unplugging and disconnecting for short periods of time. no luck. it comes back when it wants the next morning sometime.  

[rstra]

Just wifi, do wired connections go out too? Do you have a Shaw modem/router or a third party?

[mdk]

@billyLittle -- every single night

Please read the comment, above, by @shaw-tony on ‎2020-07-09 11:48 AM.

Then, see the Shaw Outages page, and look for details for your region.

Most scheduled outages end at 7 AM Mountain time.  In what time-zone are you?  Are you east of Calgary, where the local time could be "9 AM" ?

[Meggie8326]

I’m experiencing the same problem. Shaw replaced my modem and visited several times. But still no luck. Their techs and support are not helpful... did you resolve your problem? 

[marn1]

only my wifi goes out, I still have tv

I changed to your fiber in august, you would think that it would be better

[mdk]

@marn1 -- I changed to your fiber in August

Sorry, but the only change came from Shaw's "Marketing Department", where they rebranded their services to use the buzz-word "fibre+", because they wanted to show that they are similar to TELUS's "Marking Department" that uses the buzz-word "fiber".

There were no physical changes to the Shaw infrastructure hardware.

So far, only some subscribers (Calgary?) are getting upgraded to get fiber-optic cable runs between the telephone-pole and their home network, to supersede the run of coaxial-cable.

I presume that when my current two-year Value Plan expires, my next Value Plan will be "Fibre+ 300", not "Internet 300".