I have subscribed to Small TV package which should have Global channels included. But when I tried to sign in Global TV website and Global Go app (on iPad), they both said I am "Not Authorized".

I have tried many things (clear cache, re-install Global Go app on iPad, etc.) and tried many times. But I still cannot sign in. My Shaw sign-in credential is perfectly fine. I can sign in to CTV website and CTV Go (as well as other channels' websites and apps) without any issue. I can sign in to Shaw perfectly fine, as well. So my Shaw ID and password have no issue.

It is very frustrating.