I am a Shaw internet 300 customer, and nearly every day for the past 2 months, I have been experiencing internet outages consistently from around 8:00pm to 10:30pm (my time). I have had a technician check my line from the outside, then I had a technician come into my home and check my router and line from the inside. They installed a MOCA filter and a signal attenuator, which did not solve the issue. Shaw then sent me a new modem, which I installed on July 21, and my internet went down that SAME DAY.

In talking with the very unhelpful support person, they had me factory reset my modem, wait a full 20 minutes for the light on the modem to turn white (which it did not), after which he suggested that they send a technician down again. I requested that perhaps he should escalate this to someone more qualified to handle this problem, and he said that he would call me again at 3:00pm to see if I was still experiencing issues. Nothing, no call, and no support. The same issue occurred again on July 22 as expected, and when I asked the support person about the guy from the day before, he apparently left no records of these issues on my file.

At this point, I am absolutely ready to end my business with this disfunctional company, and the fact that these issues seem to pop up at the exact same time every day makes me certain that this must be deliberate on Shaw's part. Otherwise, how could such an issue occur every day at the same time without fail? My internet right now is at 34.9 Mb/s down and 11.0 Mb/s up at 11:18pm July 22nd, connected directly to my modem with a Cat 6 ethernet cable.