When we first had the Bluecurve gateway installed two years ago, the technician set our household up to have two dedicated Wi-Fi lines; a 2.4 GHz and 5G one. He told us he was doing that so that we could specifically pick one of the two lines depending on the devices we were using. Fast forward two years and we are still running into dropped Wi-Fi connections in our basement (cell phones), particularly one of the bedrooms that’s furthest away from the modem. We can no longer count on being connected to Wi-Fi so we typically turn it off and just use our cellular data. We recently renewed our contract but are very much dependent on a solid connection as we have a university student now in our household. I tried setting up the Wi-Fi pod extenders, however, when I did that we no longer could find two separate Wi-Fi lines/networks. I was on the phone for over two hours with a tech trying to get the two separate lines set back up without any luck. I decided to disconnect the pods and remove them from our system. I just want things back the way they were; two lines, but I also need a better wifi connection in the basement. We are being sent a new modem but I am skeptical that this is going to fix the issue. Is it possible to set up the new modem and assign two dedicated Wi-Fi networks? Also, even if the Wi-Fi pods are the answer to guaranteeing no dropped connection in the basement, it is ridiculous that a person should have to rent them! At $10 a month, a person could buy a pretty darn good extender in a year! I am not convinced this is the answer and I don’t think I should be charged for it! I am starting to have regrets in dealing with Shaw. I understand safety is a concern during this time but not being able to have a technician come to my home is very frustrating. Dealing with Support over the phone absolutely sucks!