I think this needs to come to an end! It's affecting our experience, we are paying for something, we spend time on the phone to get nowhere. This needs to stop! 

Type of  Issue: Routing issue to Oregon or Chicago and other servers from time to time every year. All Riot Games are affected such as Valorant, League of Legends, etc.

Description: In the above screenshot, we are 5 friends who usually play together, our main server is located in Oregon (Portland) because it's the closest server and it's the one we have the best ping. 3 of us are located in Alberta, the people from Calgary will usually have 30-33ms and the players from Edmonton will usually have 35-40ms. There is another person in the group located in BC Vancouver and his ping was supposed to be 20-25ms

Steps to reproduce: Not sure but we noticed that this is happening for a couple of months then come back to normal then back to square one again! 

Expected result: Ping to Oregon should be around 30ms, ping to Chicago should be around 45ms. Here is a reminder that we did deal with this type of issue in the past and someone did something: On behalf of the League of Legend - Alberta, Thank... - Shaw Support

Observed result: High ping for everybody that uses Shaw Communication as ISP and also we are unable to create traceroute since we do not have information on the servers. This issue has been reported to Riot but it seems like there is nothing that changed on their ends and we are a bunch of people who complain about this on their support/community. The other players that use the ISP Telus, are not affected by the issue and their pings are even lower!!!

System specs: 5950x, RTX3090, 32GB, Shaw 1GB Fiber

Other: Speed-wise everything is fine, 900mbps download and 125mbps upload but the routing is not efficient and our gaming experience takes a massive hit.