I have been trying to connect to livechat without any luck, I've been on hold on the phone for almost 2 hours. What do I do? How can I talk to someone? I'm a Rogers customer but a returning Shaw customer for internet and after 7 days of extremely poor customer service and a better deal with a different company I cancelled my plan and returned the equipment. I just received a $260 bill for a month plus equipment which I returned but assuming it was backlogged from the Canada Post Stike. When I sign into my account it says $0 is owed but it's my old account number not the new one which they said they would merge and never did so I have no way of knowing what I owe which I was told would be prorated for the 7 whole days I didn't use or have the service so it should be under $20 not $260! But I can't even talk to anyone to sort it out!!! HELP, what do I do?