Learn how to fix common issues with your BlueCurve TV Player (XG1v3) by using these troubleshooting tips. This article provides solutions for basic issues like not seeing a picture on your TV, or missing access to channels or apps on BlueCurve TV.
Trying to watch BlueCurve TV, but can't get a picture? Follow the troubleshooting tips below to get back up and running.
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If you are experiencing any of these issues with your BlueCurve TV, a system refresh can help.
To perform a system refresh on your BlueCurve TV:
The system refresh can take between 5-20 minutes to complete. If you power down your BlueCurve TV Player (XG1v3) during this time, the refresh will have no effect.
Note: A system refresh can only be used once every 24 hours. If you're still noticing an issue after the refresh, please contact us for support.