Learn how to fix common issues with your BlueCurve TV Player by using these troubleshooting tips. This article provides solutions for basic issues such as not seeing a picture on your TV, missing channels, or when you are unable to access channels or apps on BlueCurve TV.
No picture on TV, or BlueCurve TV Player (XG1v3) won't turn on
Trying to watch BlueCurve TV, but can't get a picture? Follow the troubleshooting tips below to get back up and running.
BlueCurve TV Player (XG1v3) is unplugged
Video cables are unplugged or not plugged in fully
Video output is connected to the wrong source
Home theatre unit is not powered on or unplugged
Check that yourBlueCurve TV Player (XG1v3) is plugged in and powered on. When the box is properly powered, it will have a light on the front.
Check that theTV is poweredon and set to theappropriate input sourcefor the TV box.
Check that the TV box is powered on andtuned to an authorized cable channel. If the TV is tuned into an unauthorized channel you may receive a blank screen.
Ensure that allvideo cablesbetween the TV box and the TV are firmly connected.
Thecoaxial cablefeed is firmly connected to the TV box and the wall jack.
If you have checked all of the above and you are still having trouble, you can also check the following:
If the TV box video output is connected to a home theatre unit, verify that thehome theatre unit is powered onand set to theappropriate input source.
Ensure theTV box video outputis connected to a TV through anHDMIorcomponent cableconnection.
Turn the TV power off.
Turn the TV box power off.
Wait one second and then turn the power back on for both devices.
Unable to access Channels, Apps, or Recordings
If you are experiencing any of the following issues with your BlueCurve TV, a system refresh can help.
Can't accesschannelsthat you are subscribed to
Appssuch as Netflix or YouTube fail to launch
Problems withrecordingsnot working as expected
To perform a system refresh on your BlueCurve TV:
Press theShawbutton on your BlueCurve TV remote.
Select System Refresh.
Select Refresh Now
The system refresh can take between 5-20 minutes to complete. If you power down your BlueCurve TV Player (XG1v3) during this time, the refresh will have no effect.
Note:A system refresh can only be used once every 24 hours. If you're still noticing an issue after the refresh, please contact us for support.